Intern, Lifecycle Data & Automation

About the role

Support Customer Success and data platforms by cleaning and mapping account/subscription data, documenting Gainsight rules and failures, and helping with light AI Studio / process tooling under senior guidance.

Responsibilities

• Clean, validate, and map CSV/subscription data for Gainsight and related imports (formats, emails, dates)
• Build and maintain account/subscription bridge mappings (e.g. vendor product data → ERP)
• Investigate Gainsight rules with partial failures; document findings and propose fixes
• Assist with Gainsight dashboard/report hygiene and HealthScore learning alongside the team
• Research internal security/data-handling standards and draft reusable AI Studio skills or guides
• Complete platform onboarding (Evolve / Studio AI) and collaborate with stakeholders on assigned requests

Qualifications

• Interest in data quality, Excel/CSV, and SaaS admin tools; EasyMorph or similar ETL a plus
• Clear written documentation; comfortable learning Gainsight and AI Studio with mentoring
• Detail-oriented, able to follow ticket scope and close work with status notes