Intern DTS

About the role

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function. They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully proficient. This position is overseen by higher lever technical contributors such as the associate, staff, senior, and consultant professionals.

Responsibilities

• Under the direction of team members, learn to resolve minor computer issues.
• Adequately document notes and resolution to issues in ITIL ticketing system.
• Update support staff regularly on the status of projects, incidents, service requests.
• Respond to messages according to priority schedule.
• Under the direction of team members, support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implement enterprise defined security policies (hardware and software).
• Work with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gain knowledge of the department’s / facility’s functions.
• Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Skills

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
• Strong written and oral communication skills and the ability to present ideas in user-friendly language.
• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation with keen attention to detail.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

Pay

Actual hourly rate dependent upon experience. $19.29 - $24.75

Schedule

Monday - Friday, 8AM - 4:30PM