Intern

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

• Perform basic office functions to facilitate patient access into the practice.
• Obtain accurate patient information and create a positive office image by responding professionally to all patients, staff, and other customers in a manner consistent with the Mercy Medical Center Philosophy.
• Use customer service skills to contact patients via phone, Epic software, texting, and/or email to schedule appointments.
• Document attempts in Epic and other software as indicated.
• Schedule appointments appropriately per practice protocol.

Requirements

• Must possess a high school diploma or GED, or if currently enrolled in high school, pass a literacy assessment.
• Excellent customer service skills.
• Ability to communicate using multiple tools—phone, email, Epic Software.
• Ability to document attempts in appropriate software per protocols.
• Ability to schedule patient appointments per practice protocol.

Pay

Minimum USD $16.00/Hr. Maximum USD $22.40/Hr.

Benefits

• Benefits eligibility is based on scheduled FTE status and job category.
• Competitive health, prescription, vision, and dental benefits, plus a wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and “catch-up” provision.
• Paid Time Off (PTO) and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and other employee-related wellness opportunities through our Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits, including discounts on auto and home insurance and Verizon plans.
• Mercy’s Rewards & Recognition Program, rewarding employees for going above and beyond in living Mercy’s Mission and Values.