Intern

About the role

The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.

Responsibilities

• Use customer service skills to contact patients via phone, Epic software, texting, and/or email to schedule appointments.
• Document attempts in Epic and other software as indicated.
• Schedule appointments appropriately per practice protocol.

Requirements

• Must possess a high school diploma or GED, or if currently enrolled in high school, pass a literacy assessment.
• Excellent customer service skills.
• Ability to communicate using multiple tools—phone, email, Epic Software.
• Ability to document attempts in appropriate software per protocols.
• Ability to schedule patient appointments per practice protocol.

Pay

Min USD $16.00/Hr. Max USD $22.40/Hr.

Benefits

• Competitive health, prescription, vision, and dental benefits & wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and "catch up" provision.
• Paid Time Off (PTO) & company paid holidays.
• Reimbursement for tuition, books, and fees.
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program.
• Employer paid Short & Long Term Disability benefits for eligible employees.
• Voluntary Benefits.
• Discounts on auto & home insurance and Verizon plans.
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values.