Intern

About the role

The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.

Responsibilities

• Use customer service skills to contact patients via phone, Epic software, texting, and/or email to schedule appointments
• Document attempts in Epic and other software as indicated
• Schedule appointments appropriately per practice protocol

Qualifications

• Must possess a high school diploma or GED, or if currently enrolled in high school, pass a literacy assessment
• Excellent customer service skills
• Ability to communicate using multiple tools—phone, email, Epic Software
• Ability to document attempts in appropriate software per protocols
• Ability to schedule patient appointments per practice protocol

Pay

Min USD $16.00/Hr. Max USD $22.40/Hr.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Reimbursement for tuition, books and fees
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values