Intern

Responsibilities

• Perform basic office functions to facilitate patient access into the practice.
• Obtain accurate patient information and create a positive office image by responding professionally to all patients, staff, and other customers.
• Contact patients via phone, Epic software, texting, and/or email to schedule appointments.
• Document attempts in Epic and other software as indicated.
• Schedule appointments appropriately per practice protocol.

Requirements

• Must possess a high school diploma or GED, or if currently enrolled in HS, pass a literacy assessment.
• Excellent customer service skills.
• Ability to communicate using multiple tools—phone, email, Epic Software.
• Ability to document attempts in appropriate software per protocols.
• Ability to schedule patient appointments per practice protocol.

Pay

Min USD $16.00/Hr. Max USD $22.40/Hr.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and “catch up” provision.
• Paid Time Off (PTO) & company paid holidays.
• Tuition reimbursement.
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program.
• Employer paid Short & Long Term Disability benefits for eligible employees.
• Discounts on auto & home insurance and Verizon plans.
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values.

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.