Intern

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Driven by a singular purpose—to help people protect their life, health, and wealth so they can prepare for the good days ahead—Integrity offers a family-like, rewarding, and cutting-edge work environment. Headquartered in Dallas, Texas, we support hundreds of thousands of independent agents who serve millions of clients nationwide.

Responsibilities

• Assist with responding to client inquiries via phone, email, or CRM systems in a timely and professional manner.
• Guide clients through enrollment-related processes and documentation requirements.
• Ensure accurate collection and entry of client information.
• Support follow-up communications to ensure client satisfaction and completion of enrollment steps.
• Escalate complex issues to appropriate team members.
• Provide administrative and operational support to agents during AEP (Annual Enrollment Period).
• Assist agents with application status updates, submission requirements, and system navigation.
• Resolve basic agent questions related to processes, platforms, and timelines.
• Maintain clear communication with agents regarding missing information or next steps.
• Enter and verify data in internal systems with a high level of accuracy.
• Assist with tracking and reporting enrollment activity and progress.
• Organize and manage digital files and documentation.
• Support process improvements by identifying inefficiencies or common issues.

Qualifications

• Currently enrolled in a college/university program or a recent graduate.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Comfortable using Microsoft Office (Excel, Outlook, Teams) and learning new systems quickly.
• Customer service or administrative experience preferred.

Skills

• Customer-focused mindset.
• Professionalism and reliability.
• Strong problem-solving skills.
• Team collaboration.
• Adaptability and willingness to learn.

What You’ll Gain

• Real-world experience in client services, operations, and insurance/benefits support.
• Exposure to high-volume seasonal operations during AEP.
• Opportunity to develop communication, technical, and problem-solving skills.
• Mentorship and networking opportunities within the organization.

Work Environment

• Fast-paced, high-energy environment during peak enrollment season.
• May require extended hours or schedule flexibility during AEP.

Benefits

Integrity offers a competitive compensation package, including benefits that provide work-life balance and peace of mind for you and your family. Joining us means being part of a hyper-growth company with professional opportunities to accelerate your career.