Intermodal Operations Representative

About the role

The Intermodal Operations Representative coordinates and manages the day-to-day movement of intermodal freight across rail, truck, and terminal operations. This role ensures shipments move efficiently, safely, and on schedule by acting as a liaison between carriers, terminals, customers, and internal teams.

Responsibilities

• Serve as the primary point of contact for customers, railroads, carriers, terminals, and internal teams
• Schedule and dispatch rail pickups and deliveries to meet service commitments
• Maintain accurate documentation and monitor shipment progress
• Resolve operational issues such as missed appointments, equipment shortages, chassis availability, or misrouted containers
• Communicate shipment updates, ETAs, and service issues clearly and professionally to customers
• Collaborate with sales, customer service, and billing teams to ensure customer satisfaction
• Review freight bills and support billing accuracy, accessorial approvals, and cost control
• Ensure compliance with company policies, rail carrier rules, safety standards, and regulatory requirements
• Support continuous improvement initiatives by identifying inefficiencies and recommending process enhancements

Requirements

• 2-years Intermodal experience preferred
• Experience with TMS systems is highly preferred
• Proficiency in Microsoft Office
• Strong analytical, organizational, and communication skills
• Attention to detail and the ability to manage high volume transactions efficiently
• Ability to thrive in a high-growth or fast-paced environment

Qualifications

• Must be legally authorized to work in the United States

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Vision
• Company-paid Life and Long-term disability
• Additional options
• 401(k) program with company match for eligible employees
• Opportunities for career advancement and continued professional development
• A dynamic, exciting, and mission-driven work environment

Pay

N/A

Schedule

On-site daily in the Franklin, TN office location