Technical Support Representative I
Snap-on · San Jose, CA · 2 mo ago
Information Technology$41k–$52k/yrFull-time
Responsibilities
- Handle a high volume of inquiries in a quality manner with little assistance
- Collect and enter call data for each call in the customer management database
- Ensure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes
- Perform duties according to standard operating procedures and department policies
- Participate in meetings as required
- Attend 3rd party and internal training as required
Qualifications
- High School diploma, military training, trade school or equivalent
- Desirable: Customer Service experience, Automotive troubleshooting and hands-on repair experience or education, Strong PC skills, Proficient Microsoft Office suite, Bilingual in Spanish or French
Key Competencies
- Team player
- Strong customer service skills
- Strong written and verbal communication skills
Pay
Salary Range is $41,000 - $52,000. Actual compensation may vary based on experience, location and other factors.
Schedule
N/A
Benefits
N/A