Intermediate Restoration Technician

About the role

The development of the Water Damage Specialist at the intermediate level has four objectives: (1) act as head of the water damage team handling residential losses and small commercial losses; (2) possess knowledge and technical competence in IICRC standard work practices for water and mold damage; (3) demonstrate competence in the use, care, and maintenance of water extraction equipment, portable drying equipment, and moisture detection instruments; and (4) determine the extent, dimension, and distribution of moisture and document water losses.

Intermediaries assist in developing basic-level technicians and support advanced technicians on complex or large-scale projects. In CAT service, intermediaries can simultaneously manage multiple water losses, including organizing and managing temporary workers.

Qualification requires 12 months of previous experience at the Basic Level of Water Damage with BELFOR or equivalent industry experience, plus direct participation in at least 25 water damage projects. This position represents Level 3 in the progressive Water Damage career path.

Responsibilities

• Receive and follow instructions provided by the Supervisor
• Direct teams in the use of appropriate PPE for the job
• Review daily project requirements, document progress, and notify managers of progress and challenges
• Provide field documentation, photographic records, charts, and sketches for various TPA projects
• Perform daily vehicle safety and maintenance inspections; keep vehicles clean and in proper working condition
• Maintain attention to detail
• Comply with BELFOR standards to safeguard the property of others
• Demonstrate deep knowledge of customer service principles and practices
• Work within time constraints to meet specific deadlines
• Travel periodically and work nights and weekends as requested
• Report time worked, equipment used, and consumables consumed in a timely and accurate manner
• Attend BELFOR-sponsored operations and required safety training courses

Requirements

• Supervise and self-perform Water Damage Basic tasks
• Gather pictures for download to job files
• Maintain equipment used in daily tasks: debris removal; containment/drying chambers; wall cavity drying; pump systems; carpet seam cutting and cushion removal; baseboard removal
• Properly identify Class 4 materials, take moisture measurements, and deploy the most effective drying/restoration techniques
• Evaluate integrity of affected structural materials and contents for direct and indirect water damage; accurately assess restoration cost versus replacement cost
• Create moisture maps using provided tools and knowledge
• Supervise small crews on the above tasks
• Perform additional duties as required

Qualifications

• Working knowledge of IICRC S500 Water Damage Standard
• Working knowledge of IICRC S520 Mold Remediation Standard
• Current IICRC WRT designation
• Familiarity with the BELFOR Water Damage Book
• Proper use of appropriate meters and IR camera; understanding of affected versus unaffected building materials and contents
• Ability to draw sketches, read floor plans, complete Moisture Content Logs, complete Psychrometric Logs, and determine drying goals
• Understanding of air mover calculations, LGR dehumidification charts, electrical power specifications, and electrical circuits
• Mastery of HydroSensor, Thermal Hygrometer, NavPro Moisture Meter (or equivalent) and data recording
• Experience with truck-mount extraction systems, including maintenance and troubleshooting
• Demonstrated experience supervising small crews (up to 10 people) on residential, commercial, and industrial losses
• Eligible to operate a motor vehicle per BELFOR's vehicle policy
• Sense of urgency, professional demeanor, positive attitude, and strong work ethic
• English language literacy and fluency

Physical demands

• Frequent lifting in excess of 50 lbs
• Occasional lifting of 41+ lbs, assisted (up to 50% of the time)
• Access and mobility in tight spaces
• Sustained periods of standing, sitting, walking, bending, and kneeling
• Ability to use mobile devices for data collection and time tracking
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions