Intermediate Consumer Lending Processor

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

About the Role

As a dedicated Consumer Lending Processor II, you will close and fulfill loans on a national basis from point of application through final loan fulfillment within defined guidelines and framework. You will serve members by reviewing and evaluating loan files for qualification and fulfilling the loan closing process, and communicate with members, dealerships, financial institutions, and other third parties to ensure all loans close and fulfill in accordance with bank, investor, and regulatory guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.

Department Hours: Monday-Friday 6:00am-10:00pm CT

Responsibilities

• Serves members by reviewing and evaluating loan product files for qualification and fulfillment of the loan closing process.
• Handles calls on complex member relationships and executes high risk transactions, which may be manual and may require regulatory action.
• Uses established procedures to manage and execute complex decision making while prioritizing members’ needs and provides solutions to complex complaints and issues.
• Evaluates loan files to ensure loan meets credit criteria and, if necessary, communicate with appropriate parties to verify customer payoffs, obtain and/or update purchase orders, title applications, and dealer electronic checks.
• May verify documentation for funding in accordance with compliance, legal, regulatory, and investor guidelines.
• May assist with Lien Perfection follow-up duties; prepares appropriate documents and initiates outbound calls to members and/or third-party stakeholders as necessary for lien perfection purposes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or General Equivalency Diploma
• 1 year of customer contact experience in a call center environment managing customer relationships and products.
• Knowledge of consumer loan products and services and applicable laws and regulations.

Qualifications

• 1+ years recent experience in Consumer Loan Fulfillment experience at USAA or another Financial Institution
• 1+ years recent experience in Bank Loan Acquisition at USAA or another Financial Institution
• US military experience through military service or as a military spouse/domestic partner

Pay

The salary range for this position is $43,680.00 - $67,720.00. USAA does not provide visa sponsorship for this role.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental and vision plans
• 401(k) and pension plans
• Life insurance
• Parental benefits and adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education to assist employees with their professional goals