Consumer Loan Processor

About the role

Processes loan documents using approved policies and procedures. This is a non-exempt position reporting to the Consumer Loan Operations Manager, based at the Tyler Operations location.

Responsibilities

• Processes various types of loans, collecting and disseminating all appropriate information
• Verifies coding on all loans is appropriate to the transaction
• Ensures that loan files contain documents with proper signatures, dates and other relevant data
• Assembles and verifies accuracy of loan documentation
• Checks documents for proper vesting, legal descriptions, closing dates and signatures
• Performs duties requiring knowledge of departmental policies and procedures and financial institution products and services
• Uses office computers for data input and other activities
• Responds to telephone and written inquiries concerning loan processing and information
• Takes information from a variety of sources and inputs into designated computer programs with a high degree of accuracy
• Orders additional information from outside sources on an as needed basis
• Maintains confidentiality of all sensitive Bank information
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank's mission, CORE Values, and Blue Book culture guide
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees
• Participates in proactive team efforts to achieve departmental and company goals
• Understands and agrees to abide by the policies and procedures established at Southside Bank
• Responsible for complying with audit policies and procedures as they pertain to this position
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program
• Performs routine duties with minimal supervision using standard practices or procedures
• Provides leadership to others through example and sharing of knowledge/skill
• Complies with all safety policies, practices, and procedures; reports all unsafe activities to supervisor and/or Human Resources
• Performs additional duties, as assigned or directed

Requirements

Associate's degree (A.A.) or equivalent from two-year college or technical school; or minimum one year related experience and/or training; or equivalent combination of education and experience.

Skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• Ability to write information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to define problems; collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Handle multiple projects simultaneously

Physical demands

Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials. Must be able to remain in a stationary position 90% of the time. Occasionally moves about inside the office to visit other offices, conference rooms, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone. Constantly positions self to operate on a computer. Frequently communicates with other people throughout each day; must be able to exchange accurate information when conversing.

Work environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Moderate noise (e.g. business office with computers and printers, light traffic).

Schedule

Monday through Friday, 8:00am – 5:00pm. Available for overtime as needed.