Consumer Loan Processor

About the Role

The Consumer Loan Processor supports all equity and indirect loan processing activities, ensuring loan applications are complete, accurate, and compliant with Credit Union guidelines and regulations. This role involves preparing documentation for underwriting and closing reviews, maintaining professional relationships with internal and external stakeholders, and processing both equity and indirect consumer loans. The processor will also evaluate and recommend improvements to departmental procedures while maintaining knowledge of Credit Union products and services.

Responsibilities

• Provide support for all consumer loan processing duties, including reviewing loan applications for accuracy and completeness, clarifying missing or questionable information, and preparing files for closing and funding. Communicate loan status to involved parties. (35%)
• Process, compile, and maintain documentation for indirect consumer loans, ensuring compliance with guidelines. Verify loan and membership documentation for accuracy and compliance prior to funding. (25%)
• Establish and maintain professional relationships with members, mortgage professionals, network dealers, and internal staff. Communicate with dealers to obtain accurate information during the application process and collect required documentation for consumer loan funding. (15%)
• Stay current with regulatory updates and complete required training as directed by management. Maintain a working knowledge of all Credit Union products and services related to both equity and consumer loans. (10%)
• Track dealer incentives and ACH funding for consumer loans, issue incentive checks, and maintain dealer reserve chargeback tracking and billing reports. (10%)
• Evaluate and recommend improvements to departmental processes and procedures for both equity and consumer loan operations. (5%)

Requirements

• High school diploma or equivalent required.
• Minimum of one year’s experience in the financial industry or real estate.
• MLS registration required upon hire.

Skills

• Computer literacy
• Detail-oriented
• Excellent oral and written communication skills
• Positive attitude
• Problem-solving and ability to work under pressure
• Proven ability to analyze and evaluate information, interpret policies, guidelines, and regulations
• Ability to concentrate in a multi-task environment

Required competencies: Problem Solving, Dealing with Ambiguity, Time Management, Demonstrates Courage, Drive for Results, Interpersonal Savvy, Customer Focus, Integrity and Trust, Self-Development, Business Acumen.

Working Conditions

Work is primarily performed in a climate-controlled office environment with moderate noise levels from standard office equipment. The role may require standing or walking for brief periods, though most work is done seated. Potential for eyestrain from computer use, and deadlines or workloads may cause increased stress. Some travel may be required.