Intermediate Care Technician

About the role

The Intermediate Care Technician (ICT) serves as an advanced technician in outpatient care settings (primary care, mental health, specialty clinics) within the Department of Veterans Affairs. ICTs provide direct patient care under the supervision of licensed personnel, supporting clinical operations at VA medical centers, community-based outpatient clinics. Supports patient care, documentation, and education to improve outcomes for Veterans.

Responsibilities

• Provide advanced technical patient care in outpatient settings, including primary care, mental health, and specialty clinics.
• Perform patient screening, clinical assessments, and collect health histories.
• Assist with crisis intervention and behavioral/psychiatric situations.
• Support licensed staff with complex, specialized, and potentially life-threatening situations.
• Operate and maintain medical equipment; collect and prepare specimens for lab processing.
• Respond to emergencies, including performing CPR and using AEDs as needed.
• Accurately document care, interventions, and patient responses in electronic health records.
• Educate patients within scope of care and assist with follow-up.
• Collaborate effectively with interdisciplinary teams and communicate clearly with patients and staff.
• Apply knowledge of medical protocols, safety procedures, and clinical judgment in all aspects of care.

Requirements

This job is open to current permanent Department of Veteran Affairs employees, and current permanent Federal employees of other agencies and all US Citizens. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/13/2026.
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experience is experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of an Intermediate Care Technician, and is typically in or related to this position. Qualifying specialized experience includes:
• Recognizing and responding to life-threatening situations using established protocols.
• Understanding legal and ethical considerations of critical care (e.g., consent, patient rights, advanced directives).
• Taking and recording diagnostic signs to perform patient evaluations and screenings.
• Assisting in behavioral/psychiatric situations, including crisis intervention.
• Supporting licensed personnel with complex, specialized, and potentially life-threatening situations.
• Operating medical equipment and collecting/preparing specimens.
• Documenting care and interventions in electronic health records.
• Communicating effectively with patients, families, and interdisciplinary teams.
• Experience must demonstrate the ability to perform the full range of technical patient care duties in outpatient clinical settings under the supervision of licensed staff.