Interior Design Specialist

Core Responsibilities

• Successfully completes all core training required for the Sales Associate role; demonstrates competencies required to excel in the Sales Associate role.
• Greet and assist customers in a friendly, approachable manner to create a positive in-store experience.
• Help customers explore furniture and décor options that fit their style and budget, with support from team members.
• Learn to ask basic questions to understand customer needs and suggest simple solutions.
• Support the sales process, including assisting with purchases, financing options, and delivery coordination.
• Participate in follow-up communication with customers (calls, texts, or emails) to build relationships and provide support.
• Assist with store operations such as tagging merchandise, organizing displays, and preparing for sales events.
• Shadow and support team members during in-home or virtual consultations as needed.
• Learn to use company tools and systems, including tablets, POS systems, and basic design software.
• Attend training sessions and team meetings to build knowledge of products, promotions, and customer service skills.

Knowledge, Skills, Abilities And Other Qualifications

• A high-energy, entrepreneurial, and team-oriented person.
• Excellent and effective communication and listening skills.
• A willingness to learn and the ability to be trained/coached.
• Customer service experience (face-to-face preferred).
• Previous Interior Design experience and/or education strongly preferred.
• Any sales, upselling, and/or marketing experience and/or education preferred.
• Experience and/or proficiency with computer-based systems and technologies; i.e. Windows, Microsoft Office, POS Systems, digital/mobile devices, etc.
• The ability to meet physical demands and requirements of the position.

Education

An Associate’s and/or Bachelor’s Degree in Interior Design and/or ASID/ISD Certified.

Flexibility/Availability

Flexibility/availability to work retail hours/schedule: includes days, evenings, weekends, holidays and/or special events.

Schedule

Full-Time; 40-45 hours per week.

Working Environment

• Ability to sit, stand, walk, stoop, and reach regularly.
• Ability to climb stairs occasionally, dependent upon location.
• Ability to apply effective communication skills, reading, verbal and written, to interact with customers, colleagues, and stakeholders.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.
• Ability to lift/carry up to 15 lbs.
• Ability to travel/commute to different store and customer home/client site locations.