Interim End User Services Engineer

About the role

The End User Services Engineer delivers frontline technical support and engineering for end-user technology, ensuring employees have reliable, secure, and effective access to the tools required to perform their roles. This position blends strong technical troubleshooting with a high level of customer service and ownership of the end-user experience. The role is responsible for supporting and maintaining desktops, laptops, mobile devices, peripherals, collaboration platforms, and related services across a distributed enterprise environment.

Responsibilities

• Act as an escalation point for complex end-user technical issues across hardware, software, networking, and collaboration tools
• Support and maintain Windows and macOS endpoints, mobile devices, printers, and peripherals
• Manage imaging, deployment, and lifecycle management of end-user hardware
• Troubleshoot Microsoft 365 applications and other enterprise productivity tools
• Respond to escalated service desk incidents and requests in accordance with defined SLAs
• Document issues, resolutions, and knowledge articles for recurring problems
• Contribute to ITIL-aligned processes, including incident, request, and change management
• Implement and uphold end-user technology standards related to devices, collaboration tools, and security
• Support network and Wi-Fi validation, video conferencing solutions, and conference room technology
• Aid with endpoint patching, security controls, and compliance requirements
• Participate in IT initiatives such as office expansions, site openings, and enterprise software rollouts
• Identify recurring issues and provide feedback to drive continuous improvement
• Train and support end users on new tools and technology best practices

Requirements

• About Versique Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
• 3+ years of experience in end-user support, desktop support, or IT service desk roles
• Proficiency with Windows 10/11, macOS, and mobile operating systems (iOS/Android)
• Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
• Experience with endpoint and identity management tools such as Active Directory, Intune, SCCM, or similar platforms
• Familiarity with video conferencing platforms, Wi-Fi troubleshooting, and device imaging processes
• Understanding of ITIL concepts, endpoint security, and patch management
• Strong customer service mindset with clear, professional communication skills
• Ability to troubleshoot methodically and explain technical concepts in user-friendly terms
• Self-directed, organized, and capable of managing multiple priorities

Qualifications

• About Versique Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
• 3+ years of experience in end-user support, desktop support, or IT service desk roles
• Proficiency with Windows 10/11, macOS, and mobile operating systems (iOS/Android)
• Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
• Experience with endpoint and identity management tools such as Active Directory, Intune, SCCM, or similar platforms
• Familiarity with video conferencing platforms, Wi-Fi troubleshooting, and device imaging processes
• Understanding of ITIL concepts, endpoint security, and patch management
• Strong customer service mindset with clear, professional communication skills
• Ability to troubleshoot methodically and explain technical concepts in user-friendly terms
• Self-directed, organized, and capable of managing multiple priorities

Skills

• Technical troubleshooting
• Customer service
• End-user support
• Desktop support
• IT service desk
• Windows 10/11, macOS, iOS, Android
• Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
• Endpoint and identity management tools
• Video conferencing platforms
• Wi-Fi troubleshooting
• Device imaging processes
• ITIL concepts
• Endpoint security
• Patch management
• Clear, professional communication
• Methodical troubleshooting
• Technical concept explanation
• Self-management

Benefits

• Medical
• Dental
• Vision
• Accident/critical illness insurance
• MN ESST
• MN PFML
• 401(k) with a company match

Pay

$20-25/hr

Schedule

N/A