End User Services Engineer

About the role

We are seeking an End User Services Engineer to join our Information Technology team. In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale. You will support traders, executives, and research staff in a fast-paced, mission-critical environment.

Key Responsibilities

• Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
• Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
• Manage user onboarding/offboarding, permissions, and account administration.
• Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
• Aid in mobile device configuration and management through Intune or similar platforms.
• Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
• Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
• Document solutions and maintain IT knowledge bases for recurring issues and procedures.
• Identify opportunities for automation and workflow improvement to enhance efficiency.
• Provide after-hours and weekend on-call coverage as part of a support rotation.

Qualifications

• 2+ years of IT support experience in the financial services industry.
• Bachelor's degree in computer science, Information Technology, or related field.
• Strong troubleshooting, communication, and prioritization skills.
• Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
• Knowledge of identity and access management systems, user management, and security group administration.
• Experience with endpoint management, software deployment concepts, and packaging.
• Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
• Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
• Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)
• Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
• Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.

What We Value

• Clear communication: You build trust through empathy, clarity, and accountability.
• Proactive mindset: You anticipate issues and improve systems before problems arise.
• Ownership: You take initiative and follow through until issue is resolved.
• Growth orientation: You stay curious, learn continuously, and adapt quickly to new tools and technologies.

Pay

The base salary for this role is anticipated to be $100,000–$130,000, excluding potential bonuses, additional compensation, and benefits. Actual compensation will depend on various factors including skills, experience, and qualifications.