Interface Specialist

Responsibilities

• Interprets internal and third-party information and applies solutions to special interfaces within Municipal Justice software products.
• Configures and trains clients on various interface applications and merchant processing systems as well as assists in the development of products and documentation for the interfaces.
• Commits to expanding technological skills and knowledge of the interfaces Municipal Justice integrates with.
• Works with development and product teams where appropriate to identify gaps or needs with integrations.
• Creates or enhances documentation for integrations.
• Solve problems effectively in an ever-evolving environment with continuously evolving technologies.
• Works with various static and configurable interfaces and underlying technologies such as file drops, web service calls, and APIs.
• Has a rudimentary understanding of networks / networking to advise on things such as ports, ACLs, routing rules, etc. to allow communications to effectively pass through client networks.
• Able to troubleshoot various output file types such as XML, RTF, etc.
• Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization and deliverables.
• Communicates to all parties involved in interface configuration to meet and manage client expectations.
• Works effectively both independently and in a team-oriented environment.
• Maintains accurate records of all details and progress in incident tracking system(s).
• Solves issues of basic to advanced complexity utilizing knowledge of established guidelines, company policies, and contract specifications.
• Works collaboratively with integrating Tyler teams to prioritize interface setup and on-time delivery between Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook.

Qualifications

• A four-year college degree is preferred.
• Software life-cycle knowledge is a plus.
• Knowledge or work experience in the domains that Municipal Justice serves is a plus; i.e. municipal financial management and/or municipal courts.
• Exceptional customer service skills.
• Superior analytical skills and logical reasoning.
• Ability to work effectively with developers, network technicians and clients.
• Strong written and verbal communication skills.
• Strong work ethic.
• Knowledge of standards for Windows®-based software.