Implementation Electronic Interface Specialist

Join our implementation organization and develop the capabilities that enable us to capitalize on opportunities and reach our aspirational goals as the solution for total absence and supplemental employee benefits.

Responsibilities

• Support Large Case Implementations, customers, and vendor resources in reviewing, tracking, and discussing FMLA/LOA History/Takeover, Disability & Paid Family History/Takeover, EOI, and Eligibility Data File support management.
• Focus on data transfer processes managed internally by the client or by other vendor carriers, coordinating with internal IT business partners.
• Support client on-boarding migration activities for groups ranging from 100 to 100,000+ eligible lives.
• Track and support the management and audit process to ensure accuracy of migrated data.
• Act as a subject-matter expert (SME) and liaison between internal and external IT teams to review data transfer portals and requirements.
• Engage in pre-meetings with Large Case Implementation Managers to review submission documents and client information.
• Participate in customer/vendor meetings to resolve concerns and open questions during file transfer testing.
• Maintain current tracking of assigned clients and statuses for reporting to senior management.
• Follow up with Implementation Managers, brokers, or clients on timely file submissions and manage expectations for delays.
• Work closely with internal IT business partners and business units to ensure accuracy in file conversions.
• Proactively advise implementation, account management, and operations teams of outstanding issues and develop action plans for resolution.
• Coordinate resolution of questions and “kick outs” with implementation teams, account management, operations, and IT management.
• Support, maintain, and audit final migration numbers for business and billing purposes.
• Develop, maintain, and update SOPs for vendor migrations, including metrics and common concerns, using a problem-solving approach.
• Maintain and strengthen internal and external business partner relationships.
• Support any required actions requested by managers or team leaders.

Performance Expectations

• Customer Service:
  • Promptly acknowledge and address customers' needs, both internal and external.
  • Handle customer needs in a timely and appropriate manner.
  • Take initiative to support leadership in driving customer satisfaction and takeover accuracy.
  • Demonstrate problem-solving skills to ensure a strong on-boarding experience.
• Problem Solving/Decision Making:
  • Anticipate, analyze, and define problems.
  • Develop and assess alternative solutions as necessary.
  • Make timely decisions while analyzing their impact.
• Technical Achievement:
  • Demonstrate expertise in job functions and project management tracking.
  • Stay current with regulations pertinent to job responsibilities.
  • Set up controls for workflow efficiency and accountability.
  • Meet deadlines and achieve assigned goals within designated time frames.
• Communication/Relationship Skills:
  • Demonstrate effective interpersonal and listening skills, including taking direction, active listening, and accepting feedback.
  • Communicate and respond appropriately to varied audiences and tasks.
  • Exhibit teamwork, honor commitments, and support company/department initiatives.
• Collaboration:
  • Motivate others to work toward common goals with team oversight.
  • Collaborate with key enrollment platforms managing Reliance’s enrollment and eligibility transfer relationships.
  • Help establish and track performance metrics with clear systems of measures and accountabilities.

Requirements

• Bachelor’s degree preferred (or equivalent years of experience).
• 2+ years of Leave of Absence experience in claims management or data migration.
• Strong problem-solving skills, including the ability to identify, consult, and create solutions for issues.
• Strong project management skills; ability to work closely with project managers, IT teams, operations, and Leave of Absence resources.
• Good time management and sensitivity to deadlines (file deadlines are critical).
• Strong and proactive communication skills.
• Understanding of FMLA, state leave laws, and other employer-authorized leave laws.
• Ability to speak confidently and persuasively in front of clients and brokers.
• Adaptability and ability to embrace change.
• Ability to build and maintain collaborative working relationships at all levels.
• Professional business demeanor and ability to work in a fast-paced, entrepreneurial environment with minimal supervision.
• Ability to thrive in a fast-paced environment and work autonomously.
• Proficient in Microsoft Office products; ability to master applicable systems and processes.
• Ability to manage process flows.
• Up to 10% travel may be required.

Pay

The expected hiring range for this position is $63,540.00 - $79,440.00 annually for work performed in the primary location (Phoenix, AZ). This range covers base pay only and excludes other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors, including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future. Work location may be flexible if approved by the company.

Benefits

• Annual performance bonus for all team members.
• Generous 401(k) company match that is immediately vested.
• Choice of three medical plans, including prescription drug coverage.
• Company contribution to Health Savings Account (HSA) for High Deductible Health Plan enrollees.
• Multiple options for dental and vision coverage.
• Company-provided Life & Disability Insurance.
• Paid Parental Leave and Adoption Assistance.
• Hybrid work arrangements for eligible roles.
• Tuition Reimbursement and Continuing Professional Education.
• Paid Time Off (PTO): New hires start with at least 20 days of PTO per year, plus nine company-paid holidays. PTO may increase based on level and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program.
• Employee Resource Groups to connect with colleagues nationwide.