Interface Specialist

Responsibilities

• Performs and facilitates testing and support.
• Provides overall project leadership to ensure hospital and Provider client interfaces conform to Quest HL7 standards.
• Responsible for multiple implementations or conversion projects.
• Participates in information gathering for interface requirements.
• Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.
• Participates in designing and overseeing interface implementation project plan.
• Provides project status updates.
• Provides communications such as go-live notices, support documentation, and operational checklists to the internal organization relative to any new or change to existing client interface.
• Implements communication scripts and protocols to include VPN, and web services.
• Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
• Provides post-implementation support.
• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.
• Mets productivity requirements for this position.
• Other duties as assigned.

Qualifications

• Education: Bachelor’s degree in Healthcare, Business, or Information Systems or equivalent experience (Required)
• Work Experience: 2-5 years of experience in medical lab operations and/or IT functions.
• Exposure to clinical healthcare environment.
• Working knowledge of testing life cycle, including accessioning, resulting, and report compare.
• Ability to understand HL7 standards and previous experience with message structure.
• Proficiency in working with Microsoft office suite. Must be familiar with Excel, Outlook, and MS Project.
• Experience in Hospital LIS systems and EHR systems e.g. Meditech, Cerner, Epic, eCW, Veridym, NextGen, etc.
• Familiarity with a commercial Integration Engine Product a plus, including Cloverleaf and Rhapsody.

About the Role

This position is responsible for the implementation and support of interfaces between Quest Diagnostic systems and customer systems. Please note this is a hybrid opportunity (3 days in office & 2 days WFH) based out of Schaumburg, IL or Irving Texas.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!