Interactive Teller
About the role
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities. The Interactive Teller is responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans, and all other services of the Credit Union. Reports to the Interactive Teller Manager. Location: Virginia Beach, VA.
Responsibilities
- Deliver an exceptional member experience through ITM technology, including accurate and efficient transaction processing and friendly and professional service delivery.
- Consistently follow check processing protocols and make accurate, independent decisions on items presented.
- Process member financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.
- Maintain a workstation that projects a positive brand image.
- Deepen member relationships by providing information about products and services that complement the existing relationship with the credit union.
- Take ownership for resolving member requests and provide follow‑up to ensure member satisfaction.
- Utilize available time efficiently, adhering to schedule and interaction goals.
- Project a professional and friendly image at all times.
Requirements
- Education: High school education or equivalent GED.
- Experience: Approximately one year of cash handling and customer service experience.
Skills
- Ability to effectively respond to member inquiries in a positive and courteous manner.
- Ability to work in a fast‑paced environment with high traffic volume.
- Engaging and effective communicator, primarily through ITM technology.
- Ability to multi‑task by operating multi‑monitors and software systems simultaneously.
- Knowledgeable with Word and Excel.
- Ability to make quick decisions that protect the Credit Union from potential losses.
- Ability to respond, establish, and maintain control when handling challenging interactions while representing Chartway with the highest degree of professionalism.
- Ability to successfully recommend Chartway products and services to achieve organizational and member financial goals.
- Bilingual in Spanish is preferred but not required.
Benefits
Chartway offers a competitive salary and a comprehensive benefits package.