Interactive Teller Representative I

About the role

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Recognized as a WTOP Top Workplaces (2026). Collaborative, welcoming environment with forward-thinking leadership.

Benefits

• Medical, dental and vision coverage
• 401(k) with employer match
• Paid time off and 11 paid federal holidays
• Paid volunteer time to give back
• Tuition reimbursement and ongoing training opportunities
• Annual TEAM Bonus plan

Responsibilities

• Represents the credit union to the member, through remote video access, or when required represent in person, by mail or by telephone in a courteous, professional manner.
• Gives prompt efficient and accurate service in the processing of all transactions such as deposits, withdrawals, and account transfers.
• Balances checks and cash to daily cash received vouchers.
• Maintains a working knowledge of all ITM and remote ATM machines.
• Effectively helps members when requested remotely for assistance.
• Receives loan payments, checks and cash for deposit into members’ savings and/or checking accounts, verifies amount, and examines checks for proper endorsement, negotiability, and inputs information into the computer system.
• Provides member’s basic account information on loans and share products or existing accounts as needed.
• Under the direction of branch operations, contacts members in regard to deposit accounts, loan applications, and other products as directed.
• Inputs comments and records member activity in the Synapsys CRM as needed.
• Refers members to other branch staff as appropriate.
• Stays abreast of and follows all Apple FCU products, services, policies, and procedures.
• Meets all internal training requirements for this position, including Interactive Teller and branch training.
• Identifies opportunities for cross-selling and offers Potential Sales Opportunities (PSO’s) as presented in Synapsys and refers members accordingly.
• Able to work as an interactive teller with the ability to instruct members on how to use the interactive teller and remote ATM machines. This includes a general knowledge of branch layouts where this technology is present.

Qualifications