Intensive Support Coordinator

Essential Functions

• Assist and support residents as they transition from a supported housing environment to living independently in a new housing environment
• Engage residents in vivo utilizing a trauma lens and cultural humility to quickly establish trust and build rapport
• Provide recovery-oriented tenancy support taking a strengths-based, person-centered approach
• Partner with PSH members to help them achieve goals that are personally meaningful to them, extending beyond those areas traditionally addressed by clinical care
• Support PSH members in recovery by offering experience with whole health recovery that includes addressing wellness of both mind and body
• Coach PSH members on independent living skills, connect with community resources, and develop systems to support sustainability
• Encourage PSH members to engage with their community through employment, volunteering, and/or recreational/social activities
• Create, maintain, and review documentation for agency and funding requirements within all designated deadlines

Public/Staff Relations

• Communicate with internal and external partners utilizing telephone, email, and chat
• Communicate regularly with the Permanent Supportive Housing team to meet the needs of residents
• Develop effective working relationships with human services organizations

Other Duties

• Attend all staff and supervision meetings
• Assist with program events and outings
• Participate in on-call rotation
• Maintain schedule flexibility in the event of after-hours responsibilities
• Maintain good attendance and inform supervisor in advance of time off
• Complete Relias Learning courses by deadline
• Follow all Personnel Policies and uphold Park Center’s Code of Ethics
• Perform all other duties assigned

Qualifications

• At least 3 years’ experience working in a human services field
• Able to demonstrate strong recovery support competencies and ethical behaviors
• Able to demonstrate strong written and verbal communication skills and computer literacy
• Bachelor’s degree in a human services field required, Social Work preferred (BSW)
• Master’s degree in a human services field preferred, Social Work preferred (MSW)
• Valid Tennessee Driver’s License
• Able/willing to use vehicle to transport members
• Able/willing to operate a large van/bus to transport clients

Working Conditions

• Modified remote work available for this position, shared workstation in office
• Able to operate with many distractions
• Routine office environment
• Able/willing to use vehicle to travel to different sites

Physical Demands

• The ability to communicate effectively in written and oral form
• The ability to navigate stairs and uneven terrain
• The ability to operate with many distractions
• The ability to use vehicle to travel to different sites

Direct Reports

This position has no direct reports.

Schedule

Hybrid: field work in Nashville, TN, shared office space, remote office capability