Intensive Family Support Coordinator

About the role

Conducts home visits to assess family needs and identifies ways to access community supports, benefits, and DDS supports based on those needs.

Facilitates the development of a Family Support Plan that incorporates the individual’s needs and supports their growth and independence.

Supports families in accessing services and supports available within the community.

Practices good judgement in responding to families navigating mental health or behavioral challenges by providing trauma informed care.

Assists families in obtaining state and federal entitlement benefits, including SSI, SNAP, MassHealth, subsidized housing, and transportation benefits.

Assists families in accessing clinical and medical supports, including behavioral supports, therapy, counseling, nursing, and related services.

Collaborates with clinical and medical providers to support coordinated care for individuals and families.

Facilitates the use of DDS flexible funds to assist families with short-term needs that cannot be met through existing services and supports.

Works with local hospitals, schools, and community service organizations to identify potential support personnel, including respite providers, PCAs, and skills instructors.

Responsibilities

• Conducts home visits to assess family needs and identifies ways to access community supports, benefits, and DDS supports based on those needs.
• Facilitates the development of a Family Support Plan that incorporates the individual’s needs and supports their growth and independence.
• Supports families in accessing services and supports available within the community.
• Practices good judgement in responding to families navigating mental health or behavioral challenges by providing trauma informed care.
• Assists families in obtaining state and federal entitlement benefits, including SSI, SNAP, MassHealth, subsidized housing, and transportation benefits.
• Assists families in accessing clinical and medical supports, including behavioral supports, therapy, counseling, nursing, and related services.
• Collaborates with clinical and medical providers to support coordinated care for individuals and families.
• Facilitates the use of DDS flexible funds to assist families with short-term needs that cannot be met through existing services and supports.
• Works with local hospitals, schools, and community service organizations to identify potential support personnel, including respite providers, PCAs, and skills instructors.

Requirements

• Master’s degree in a human services–related field (including but not limited to social work, education, psychology, public administration, or public health)
• A minimum of two years of experience providing direct support to families.
• A valid Driver’s License and acceptable driving record.

Qualifications

• A passion and dedication to supporting our people is a must

Skills

• Good judgement in responding to families navigating mental health or behavioral challenges
• Ability to provide trauma informed care
• Knowledge of state and federal entitlement benefits
• Experience working with clinical and medical providers
• Ability to facilitate the use of DDS flexible funds
• Knowledge of local hospitals, schools, and community service organizations
• Ability to identify potential support personnel

Benefits

• Tiered pay increases based on years of service, pending performance evaluations
• 4 weeks’ vacation, 1-week sick time, and 12 holidays for new full-time employees
• Low-cost benefit plans – Medical & dental insurance, employer-paid life insurance, and long-term disability coverage
• Tuition reimbursement eligibility after 90 days of employment

Pay

$25.50/hour, exempt

Schedule

Full-time, 40 hours per week