Intensive Services Case Manager

Essential Job Functions

• Function as a contributing member of a case management team.
• Provide case management services, including assessment, planning, linking, monitoring, and advocacy, to assigned children and families from intake to discharge from the system.
• Provide intensive case management services, to include increased face-to-face contact, enhanced safety planning, crisis intervention, multidisciplinary coordination, and proactive engagement with youth, caregivers, service providers, schools, behavioral health partners, and legal stakeholders.
• Complete diligent Family Finding efforts to link youth to connections, such as relatives, non-relatives, friends, mentors, and other formal or informal supports.
• Utilize strategies to increase placements with relatives or non-relatives, with a goal of reducing the number of children in licensed foster care.
• Seek strategies to improve placement stability, strengthen youth engagement, reduce critical incidents, and support successful transitions to permanency and adulthood.
• Conduct weekly home visits for high-risk cases.
• Ensure appropriate case plans and treatment plans are developed for all children and families in the foster care system.
• Ensure that families are staffed with the multidisciplinary team as needed and appropriate.
• Develop and ensure the service/case plan includes a realistic permanency goal that can be achieved within 12 months, measurable objectives related to the permanency goal, specific task assignments with timelines, and all legal requirements under Chapter 39.
• Review and update service/case plans monthly, or more frequently as needed, to ensure progress is being made toward permanency and that modifications are made in a timely manner.
• Complete monthly progress reports and updates case plans whenever goals, interventions, or timelines need to be changed.
• Provide families with educational information to increase awareness of child abuse and neglect, promote family stability, and support a healthy family system.
• Maintain electronic and paper records of each case, ensuring that chronological notes and activities are accurate and entered timely into the appropriate data system.
• Ensure all judicial work is prepared timely and in accordance with Florida Statute.
• Identify and monitor children and families at risk of abuse or neglect.
• Refer children and families to appropriate community services and otherwise ensure continuity of care for children and families.
• Participate in staff development programs and opportunities, such as training in Trust-Based Relational Intervention (TBRI), Motivational Interviewing (MI), and/or Circle of Security.

Education and experience

• Bachelor’s degree required, preferably in a human services-related field.
• Full CWCM certification required.

Physical requirements

• Ability to travel regionally on a regular basis and statewide as needed;
• Ability to bend, lift, and carry up to 30 pounds.

Knowledge, Skills & Abilities (KSAs)

• Ability to communicate effectively, verbally and in writing.
• Ability to complete timely documentation in a clear, concise manner.
• Must possess the skills necessary to assess, interpret, and deliver care-related information concerning children and families.
• Must function as a member of a team that manages a caseload of children from birth to age 17.
• Establish and maintain effective internal and external working relationships required for proper functioning within the role of a case manager.
• Must demonstrate a positive attitude in all aspects of working in a challenging environment, including patience and respect for children and families, sensitivity to cultural needs, and willingness to serve as a positive member of a working team.
• Function as a mandatory reporter, ensuring child safety and protection.
• Must possess demonstrated knowledge of community resources.
• Must possess a valid Florida Driver’s License and be insurable by the Agency’s current insurance carrier.
• Ability to arrive/report to work on time and ready to work.
• Ability to abide by principles of EEO compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group/team setting.
• Ability to show respect to others.
• Ability to take guidance and direction from supervisors.
• Ability to abide by core values and mission statement of the agency.
• Proficiency in Microsoft Office Suites.

Preferred knowledge and understanding

• Preferable knowledge and understanding of trauma-informed principles and practices, including creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.