Intensive Case Manager - PC ICM

Working within the Preferred Communities Intensive Case Management program, helping high‑needs new‑arrival medical cases navigate the complicated services necessary for success.

Purpose

The Intensive Case Manager supports refugees—particularly those from vulnerable groups or with special needs—in becoming successfully integrated into the community by assessing their needs, connecting them to community resources, and helping them navigate governmental and programmatic systems. This hands‑on role requires daily use of reliable transportation, the ability to balance competing priorities, work independently, and communicate effectively. The position reports to the Program Manager and performs activities in the Preferred Communities program that assist special‑needs and vulnerable clients in achieving self‑sufficiency and healthy integration.

Responsibilities

• Provide intensive case management services to special‑need and vulnerable clients under the ORR‑funded Preferred Communities program.
• Complete enrollment assessments and intake of individual clients referred to the program.
• Support enrolled clients in developing a Self‑Sufficiency Plan (SSP) with goals addressing community links, healthcare navigation, English learning, and transportation.
• Facilitate referrals and connections to local service providers and healthcare specialists, advocating on behalf of clients as needed.
• Advocate for client needs by collaborating with volunteers, community partners, and area coalitions to strengthen the voice of refugees and address service barriers.
• Provide transportation support and coordinate additional community transportation links to promote client independence.
• Conduct ongoing monthly check‑ins with clients to monitor progress, encourage achievement of SSP goals, and address new needs.
• Facilitate alternative wellness and group activities, such as the Women’s Sewing Group and Health Digital Literacy program.
• Maintain detailed client case files and case notes; track and report all program activities, outreach, and trainings.
• Coordinate with interpreters and community service providers to deliver linguistically and culturally competent services.
• Work closely with the Intensive Case Management and Navigator supervisor to monitor program progress and provide updates during staff meetings.
• Effectively coordinate with other service providers to avoid duplication of services and maximize efficiency.
• Utilize technology to enhance efficiency and quality during intake, needs assessments, and data entry.
• Advocate for equal access to services for refugees and immigrants and stay informed about relevant issues and resources.
• Attend weekly meetings with the supervisor and agency staff.
• Undertake other duties as assigned.

Qualifications

• Education: Bachelor’s degree in social work, public health, or a related field (required).
• Experience/Background: Minimum of 3 years working with refugees or immigrants; previous case management experience preferred.
• Other Skills: English fluency required; fluency in Dari/Pashto, Somali, Arabic, Tigrinya, Swahili, and/or Kinyarwanda preferred; superior written and verbal communication; computer literate with proficiency in MS Office (Excel, Word, Access) and internet applications; strong organizational and time‑management skills; reliable transportation and a valid driver’s license with a clean driving record; ability to maintain a flexible weekday schedule for early and later evening appointments; comfort visiting clients in homes and community settings.
• Competencies – General: Ability to work creatively and independently, maintain client confidentiality, collaborate with community partners, make sound decisions, solve problems, and demonstrate high moral character and impeccable judgment.
• Competencies – Communication: Ability to communicate information thoroughly and confidently, speak publicly with local providers, and advocate for equal access to services on behalf of refugee clients.
• Special Requirements: Must be at least 21 years of age; mileage incurred while performing work responsibilities is reimbursable; must maintain a flexible schedule that may include occasional nights and weekends; position is in‑person; must pass an FBI background check and a Child Abuse History Clearance.

Benefits

• 403(b) Retirement Plan
• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (18 days; 24 days after 2 years)
• 14 Official Holidays
• 12 Sick Days (accrued monthly)
• Life Insurance and AD&D
• Long‑Term and Short‑Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts