Intensive Case Management Team Lead

Duties and Responsibilities

• Plans, manages, and directs the daily operations of Highland Rivers Behavioral Health Intensive Case Management (ICM) Team, a team of 10 case managers; providing both direct supervisions to team members including monitoring and tracking workflow and day-to-day work of ICM team members.
• Conducts/leads mandatory weekly team meetings to support individual's needs.
• Plans goals and objectives in accordance with accreditation standards, governing boards, and individuals in daily operations of assigned areas.
• Participates in clinic treatment team meetings weekly.
• Participates in quarterly coalition meetings conducted by DBHDD.
• Participates in developing, managing, and maintaining a collaborative and cooperative service environment in the community at large.
• Maintains oversight and completion of monthly reports internally to Highland Rivers as well as external reports to the Regional Office, DBHDD, etc.
• Provides clinical oversight for all clinical program operations and staff in addition to providing clinical support to staff who are on-call, in the event a licensed clinician is needed.
• Ensures compliance with fidelity, accreditation standards, governing boards, and individuals in daily operations of assigned areas.
• Establishes professional and ethical relationships with individuals, families and co-workers.
• Recruits, hires, and trains new team members to perform standards outlined within their performance evaluations.
• Aids staff in reaching their identified productivity targets due to Pay for Performance Model.
• Displays flexibility, cooperation and a positive attitude.
• Completes assigned tasks in a timely manner and requests directions and supervision when appropriate.
• Uses initiative and judgement to assure that circumstances requiring attention are referred to the appropriate team member.
• Performs other duties as directed by supervisor.

Qualifications

The program is a 24/7 service with rotating on-call and possible weekend and holiday work.

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retailment Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.