Intensive Care Manager

About the role

The Intensive Care Manager (ICM) works alongside our medical staff and licensed behavioral health professionals to provide comprehensive case management services to patients seeking support with substance use. Services include referral and linkage, individualized care management, and support for adherence to available treatments, including Medication Assisted Treatment (MAT).

Responsibilities

• Receive and manage patient referrals; collaborate with departmental staff to facilitate and expedite initial screening and intake.
• Provide ongoing support and care management to individuals engaged in substance use, utilizing a culturally sensitive, strength-based, trauma-informed approach to build and maintain a therapeutic alliance.
• Collaborate with patients and care teams to develop individualized care management plans that address identified needs and support progress toward patient-identified goals.
• Identify and connect patients to culturally appropriate resources across EHC and the broader community; provide referrals to outside agencies as appropriate.
• Monitor and evaluate each patient's recovery progression; communicate progress to the care team regularly and flag concerns as they arise.
• Address and amend care plans as needed in collaboration with patients and care teams, utilizing clinical assessment skills to match patients with the appropriate level of care, including referrals to higher levels of behavioral health care when indicated.
• Provide crisis intervention, crisis management, and safety planning as appropriate.
• Document all patient progress and services provided accurately and in a timely manner in the Electronic Medical Record (EMR).

Required Qualifications

• Must meet one of the following requirements: Hold a Master's degree in Social Work, Counseling, Psychology, or a closely related behavioral health field; OR Hold a Bachelor's degree and be currently enrolled in a qualifying Master's program in one of these disciplines.
• Candidates who are working toward clinical licensure (such as LCSW, LPC, or LMFT) are strongly preferred.

Preferred Qualifications

• Candidates who are bilingual in English and Spanish (we may consider Master's-level applicants willing to participate in an immersive language training program) are highly desirable.
• Recent experience providing care management to individuals in recovery or actively engaged in substance use and other behavioral health needs.
• Experience in a fast-paced, team-oriented clinical environment.
• A desire to work in a Christian healthcare ministry with colleagues who are compelled by the love of Christ to offer care to all in need.

Benefits

Esperanza Health Center offers a collegial, mission-driven work environment with experienced, like-minded professionals. Ongoing clinical supervision toward licensure, provided during paid working hours at no cost, is available to qualified candidates enrolled in a master's program. Three one-day all-staff retreats per year are also provided. Employees are eligible for medical, dental, and vision insurance; retirement plan; and long-term disability insurance offered on Day 1. Continuing education opportunities and tuition reimbursement after one year of employment are available. Additionally, eligibility for federal and/or state student loan forgiveness programs is offered.

Pay

$49,000 – $56,000 annually (commensurate with degree, licensure, and experience)

Schedule

40 hours per week, Monday–Friday