Intensive Care Coordinator

About the role

As an Intensive Care Coordinator (ICC), you will create and oversee a process of enhancing supports, building on strengths, and meeting needs for referred children and their families. This role uses the wraparound planning process, trauma-informed care, and Children’s System of Care principles. You will partner with Child Welfare Services (CWS), Probation, group home providers, and other local community agencies. The average caseload is 10–12 youth.

Responsibilities

• Provides assessment, evaluation, plan development, collateral, crisis intervention, and intensive case management services.
• Guides the Wrap Team development and process, ensuring smooth transition through the four phases of the wraparound process and emphasizing inclusion of natural supports.
• Develops, coordinates, and ensures the implementation of the client plan.
• Monitors data on treatment progress and uses this data to modify the client plan as needed.
• Locates, coordinates, and develops linguistically and culturally diverse informal and formal resources and networks for families in the communities where they reside.
• Oversees the development of effective crisis plans, utilizing natural support and, where needed, formal resources, and provides crisis intervention services to families 24 hours a day on on-call.
• Collaborates with CWS Social Workers, Probation Officers, and outside resources including schools, psychiatrists, community outreach programs, family advocacy programs, and others as appropriate.
• Participates in fidelity and quality improvement efforts, including wrap coaching, ongoing training, and supervisions.
• Sustains the team commitment to Wraparound values and approach.
• Coordinates efforts with Parent and Youth Partners and other appropriate staff in providing supports and services.
• Maintains accurate, complete, and timely case records per Medi-Cal requirements and SDCC policies.
• Required to work evenings as assigned to meet the needs of families.
• Fulfills training requirements including Cerner, cultural competency, HIPAA, and all applicable EBP training.
• Maintains current licensure and/or intern registration.
• Other duties may be assigned.

Requirements

• Valid California Driver’s License and reliable transportation (must be willing to utilize personal vehicle for work-related responsibilities).
• Master’s Degree from an accredited university.
• Registered Associate or in process with the BBS in Social Work, Psychology, Professional Clinical Counseling, or Marriage and Family Therapy and license-eligible in the State of California.
• Must be highly organized, with excellent written and verbal communication skills.
• Experience working with high-risk youth.
• Ability to work cohesively on a team.

Preferred Qualifications

• Proficiency with Smartcare (online medical record system).
• Leadership, public speaking, or group therapy experience.
• Experience working with CWS or Probation youth.
• Experience working in a Wraparound program.
• Experience providing training or coaching to adults.
• Experience providing behavioral modification to children.

Skills

• Ability to read, analyze, and interpret medical records, journals, reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to management and public groups.
• Complete timely, organized documentation for trainings.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.

Physical Demands

• Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk and hear.
• Frequently required to run, walk, sit, and drive a vehicle.
• Must be able to move and/or lift a child when clinically necessary and must be able to follow a child that AWOLs at a walking or running pace.
• May be subjected to kicking, hitting, punching, biting, hair pulling, etc., due to the emotional instability of clients.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• The noise level in the work environment is usually moderate.

Benefits

• Team-Oriented, Multidisciplinary Approach.
• Ongoing, High-Level Learning and Development Opportunities.
• Culturally Diverse Environment.
• Joint Commission Accredited Organization.
• Comprehensive Health Insurance (Medical, Dental, Vision, Pet).
• Retirement Savings Plan: 403(b) - With Employer Match Up To 3%.
• Generous Paid Time Off (Vacation, Sick Leave, Holidays).
• Wellness Programs.
• EAP - Employee Assistance Program.
• Tuition Reimbursement or Assistance For Continuing Education.
• Employee Discounts.
• Employee Recognition Program.
• Opportunities For Career Advancement.
• May Be Eligible For State or Federal Loan Forgiveness Programs For Work With Underserved Populations.