Intensive Care Coordinator

About the role

Uses independent judgment and discretion to provide direct services including case planning, advocacy, outreach, and home visitation activities for children and families in collaboration with a team.

Responsibilities

• Conducts regular home visits to determine client needs and provides training, guidance, and support to families.
• Participates in and remains available for crisis intervention, providing support and assistance to staff in resolving problems, including 24/7 on-call availability for crisis intervention.
• Provides casework and support services to families and children, including referrals for individual and/or family therapy, arranging contacts, visits, and referrals, and coordinating with community services, pediatric and dental care, and other necessary services.
• Works collaboratively with clients, families, team members, and outside agencies to ensure appropriate linkages and maintain connections.
• Helps identify informal supports to assist clients and families.
• Ensures all client files are accurately and completely maintained.
• Represents the organization at DCFS, DMH, and community meetings; promotes organizational goals and philosophies; participates in community committees and networks; and actively collaborates with others.
• Establishes and maintains rapport and effective working relationships with children, families, and the broader social work community.
• Identifies client needs and provides community referrals.
• Advocates on behalf of clients with other agencies and government programs to help them receive needed services.
• Ensures accurate and timely completion of outcome and evaluation testing and reports required by the program.
• Travels extensively within LA County and occasionally beyond.
• Conducts intake interviews to gather information and completes required paperwork.
• Attends educational workshops, reviews professional publications, establishes personal networks, and participates in in-service programs.
• Develops and maintains knowledge of service standards and policies as stipulated by contract, licensing, and/or other governing bodies.
• Provides transportation to clients based on needs to various appointments.
• Performs other duties and special projects as assigned.

Requirements

• 2+ years' experience providing case management in an intensive level program.
• For WRAP Program only: Master's degree in psychology, social work, or a related field preferred. Bachelor’s degree required.
• For all other programs: Master's degree in psychology, social work, or a related field OR Bachelor's degree in psychology, social work, or a related field from a four-year university with an approved waiver/exception required.
• Knowledge of and strong engagement skills, as well as crisis and de-escalation skills to provide quality care and services to clients and families.
• Valid driver's license and state-required auto insurance.
• Required to travel extensively to sites (> 50% of the time).
• Bilingual (Spanish & English) preferred.
• Ability to handle confidential information and maintain patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
• Sensitivity to service population’s cultural and socioeconomic characteristics.
• Excellent verbal and written communication skills.
• Punctual and dependable attendance.

Skills

• Working knowledge of computer programs in a Windows environment.
• Proficiency in database software and Electronic Health Records Systems.

Required Training

• New Hire Orientation
• Mandated Reporter
• AB-1343: Sexual Harassment Prevention
• WRAP program only – Wraparound basic training
• Family Preservation program only – Family Preservation basic training

Pay

$26.75 USD - $32.10 USD per hour. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal equity and allow opportunity for future salary growth.

Benefits

• Generous paid PTO, plus 10 paid holidays and closure between Christmas and New Year.
• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents.
• 403b Retirement Plan with employer contribution for eligible employees.
• Up to $4,500 in tuition reimbursement per calendar year.
• Eligible for the Public Service Loan Forgiveness program.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• Employer paid Life and AD&D Insurance.
• Voluntary Supplemental Insurance.
• Opportunity for growth & advancement.
• Professional development & continued training.
• Team building & bonding through company sponsored events & activities.

Contingencies

• Influenza immunization or declination.
• COVID-19, MMR, and Tdap immunizations.
• Education verification.
• Reference check.
• Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services.
• Drug and alcohol screening.
• Tuberculosis screening.