Intelligent Transit Systems Technician

About the role

The incumbent will be responsible for the installation, troubleshooting, maintenance, salvage, and inventory of the Intelligent Transit System (ITS), Computer-Aided Dispatch (CAD), and Automatic Vehicle Location (AVL) equipment and software.

Responsibilities

• Monitor and maintain the ITS, CAD, and AVL equipment and software.
• Install, maintain, program, and repair vehicle logic units and data terminals on revenue-generating and non-revenue fleets.
• Investigate and resolve issues related to automated passenger counters, public address systems, LED signage, LTE cellular devices, GPS location systems, and mobile voice and data radios.
• Manage the antenna and coax assemblies and oversee the installation and maintenance of video surveillance systems across the fleet.
• Maintain comprehensive inventory records of all proprietary CAD/AVL hardware and related general hardware components.
• Follow standardized procedures for warranty claims, returns, tracking, and receipt of proprietary hardware to ensure proper documentation and accountability.
• Avoid the procurement process for both proprietary and general new equipment, which includes various miscellaneous hardware components.
• Oversee configurations of proprietary CAD/AVL mobile software, ensuring proper management and timely upgrades.
• Utilize proprietary back-end software applications to monitor system performance and troubleshoot hardware issues effectively.
• Keep detailed documentation of all activities related to installation, salvage, troubleshooting, and repair efforts to maintain comprehensive records.
• Follow standardized procedures for bench testing equipment reported as faulty to diagnose and verify issues.
• Act as a technical liaison between departments, providing expert assistance and support for systems integrated with CVT technology, ensuring smooth communication and resolution of technical challenges.
• Conduct regular trend analysis to identify and resolve recurring issues, ensuring continuous improvement.
• Provide IT support and assistance to other Sun Metro divisions to enhance overall operational efficiency and align with Sun Metro’s strategic goals and mission-critical objectives.

Requirements

• High School Diploma or GED, or higher
• Three (3) years of experience in the installation, maintenance, troubleshooting, and repair of electronic, communication, or technology-based systems
• Valid Texas Class "C" Driver's License or equivalent from another state by the date of appointment

Special Requirements

• Positions requiring a CDL or positions of a "safety-sensitive nature" will be subject to drug and alcohol testing in accordance with federal regulations.

Benefits

• LIFE AND HEALTH INSURANCE
• SICK LEAVE WITH PAY
• ACCIDENT WITH PAY LEAVE
• LEGAL HOLIDAYS