Intellectual & Developmental Disabilities Services Program Manager - Health and Human Services

Marion County requires on-site work. Remote work is not available.

About the Role

Join our Intellectual and Developmental Disability services Leadership Team as our Specialized Services Program Manager to make a meaningful impact on the lives of individuals in our community! We are looking for a passionate leader to oversee and support several of the program's smaller teams including but not limited to: Abuse Investigation, Eligibility, Oregon Needs Assessment, Designated Referral Contact, Quality Assurance, DD admin, and DD processing.

The ideal candidate will demonstrate strength-based leadership skills, outcomes-based collaboration, excellent time management, strong verbal and written communication, and good critical thinking skills. They will preferably have prior experience with, and knowledge of, Oregon's Developmental Disability service system. This position will directly supervise a team of Clinical Supervisors.

Responsibilities

• Provide leadership and manage the planning, development, support, and delivery of efficient and high-quality human services with a broad scope of authority and responsibilities within multiple small to mid-size related service areas or one or more large programs.
• Oversee and support specialized Community Developmental Disability Program (CDDP) functions including Adult Abuse investigations, Eligibility, Assessment, Quality Assurance (QA), DD Processing, and DD Management Analysts.

Program Development & Management

• Provide program development and management/oversight of a diverse group of programs and teams, ensuring high-quality service delivery.
• Develop performance management systems and set metric benchmarks to ensure accountability and monitor program effectiveness and efficiency.
• Develop, implement, and ensure agency policies and procedures.
• Execute action plans to address departmental priorities, goals, and objectives.
• Analyze complex, sensitive issues and situations; identify and implement solutions that support the division's priorities, goals, and policies.
• Manage complex, highly visible, and time-sensitive projects.
• Strategically problem solve; identify quality gaps, set quality outcome measures and benchmarks, design/implement/monitor/modify operational plans to achieve desired outcomes.
• Serve as a policy advisor to executive leadership to formulate recommendations, policy decisions, and strategic action plans, and participate in long-range agency planning and development.

Leadership

• Provide leadership to members of the IDD Leadership Team and staff, focusing on staff and supervisor development and high-quality service provision.
• Use best practices to develop, empower, and support employees and supervisors.
• Create and reinforce a positive workplace culture, engage supervisors and staff to evaluate workforce needs, and provide professional development opportunities.
• Model and support supervisors to prioritize, assign, review, and give feedback to employees about their work.
• Provide guidance to employees on their assigned job duties; delegate work to enhance employee growth, success, and sense of achievement.
• Coach new and seasoned employees to increase their knowledge and skills; facilitate conflict resolution.
• Review supervisors' work for completeness, accuracy, quality, and quantity.
• Provide regular feedback on performance to supervisors and their employees using reports and data.
• Assist supervisors in using data to provide transparent, data-driven feedback on outcomes and performance measures with their teams.
• Conduct regular meetings with supervisors to assign priorities, discuss work progress, and operational policy direction.
• Partner with the Human Resources Department to ensure appropriate and timely actions are taken for recruitment, hiring, merit reviews, resolving grievances, progressive discipline, training, and providing a safe and supportive work environment.
• Investigate and respond to employee relations issues; maintain knowledge of collective bargaining agreements and laws/rules/policies that govern personnel matters.
• Promote respect, cultural competency, positive work environment, healthy conflict resolution, and support cooperative relationships within the program, department, county, and community.

Community Partnerships

• Build and maintain collaborative community partner relationships with key stakeholders.
• Represent Marion County at IDD AOCMHP, DD Program Manager, and other statewide meetings.
• Participate in meetings, committees, and Board sessions as assigned.
• Include input and opportunities for collaboration with community partners in program development.
• Identify existing strengths and gaps in the existing service delivery system.

Budget, Contract, and Grant Management

• Provide expertise, oversight, and support for grant applications and implementation, contracts, and budget, including required outcomes.
• Responsible for financial and compliance management, including budget development; revenue and expenditure monitoring; unit cost of service; client fees determination; contracts/grants compliance; services reports; developing proposals; contract monitoring.
• Review and approve expenditures up to a certain threshold.
• Actively participate in strategic planning for the budget process.
• Monitor eXPRS encounters and payments.

• Perform other duties as assigned by your supervisor/manager.
• In the event of an emergency, make a reasonable effort to report to work and perform duties outside of regularly assigned duties, potentially including a leadership role in essential services or response functions.
• Complete Incident Command System 100, 700, 200, and 800 training (online or in-person).

Requirements

• Bachelor's degree in a specific, professional field related to the position and seven years of responsible, professional experience in the field related to the position, including three years in a supervisory capacity; OR
• Master's degree in a specific, professional field related to the position, and five years of responsible, professional experience in the field related to the position, including three years in a supervisory capacity; OR
• Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.

Special Requirements

• 24-Hour Response: Must be available to perform response duties during an emergency. This classification is essential; positions may be designated to work during emergencies or business closures.
• Must possess a current driver's license in the applicant's state of residence and an acceptable driving history.
• Must pass a criminal history background check, which may include fingerprinting.
• Must not be excluded from participation in federal health care programs (Medicaid, Medicare, and other federally funded programs) or federal procurement and non-procurement activities.
• Specific recruitment may require specialized experience, education, certification, training, or licensing with time-sensitive expectations (e.g., CADC, QMHA, and/or QMHP).

Schedule

This is a full-time position, Monday through Friday, 8:00 am - 5:00 pm, with flexibility depending upon the needs of the department and program. This assignment is not represented by a union and is not eligible for overtime.

Skills

• Comprehensive knowledge of principles, methods, and techniques of designated health service fields related to mental health, behavioral health, addictions, developmental, or intellectual disabilities, including treatment, service delivery, research methodologies, data collection, and statistical analysis.
• Thorough knowledge of State of Oregon Administrative Rules related to specialized health service areas; public health administration; health integration practices; supervision and performance management; leadership, wellness, team dynamics, and staff development; program planning and budgeting; fiscal management; organizational processes and design; budget and grant preparation and administration; care coordination and recovery-based treatments.
• Skills to negotiate, compromise, facilitate, problem solve, and provide conflict resolution; coach, mentor, and train individuals and teams; develop and implement policies and procedures; effectively communicate both orally and in writing.
• Abilities to perform independently in a fast-paced, team-based environment; effectively provide leadership, guidance, and delegate to individuals and teams; lead and supervise other supervisory staff; interpret and apply pertinent provisions of federal, state, and county statutes, rules, and regulations; oversee service planning, coordination, utilization of resources, and promote intended goals and outcomes; direct continuous quality improvement efforts; establish and maintain effective working relationships with employees countywide, clients, government agencies, community groups/partners, and the public.

Physical Requirements

• Drives a motor vehicle in the performance of duties.
• Stands, sits, moves about the work area, operates a computer, climbs stairs.
• Lifts up to 20 lbs.; pushes/pulls/moves carts weighing up to 20 lbs.; carries items weighing up to 20 lbs. for up to 300 feet.
• Requires rapid mental/hand/eye coordination.
• Speaks with a clear and audible voice; sees using depth perception; reads a 12 pt. font; distinguishes colors and shades.
• Hears a normal speech level; uses office chemicals such as toner.
• May be exposed to cold, heat, uneven areas, and wet areas.

Benefits

Marion County is a qualifying public employer for the Public Service Loan Forgiveness program.