Care Manager (Intellectual & Developmental Disabilities)

Responsibilities

• Develop, implement, and oversee comprehensive, person-centered plans tailored to the unique goals, clinical needs, and long-term milestones of the individual.
• Guide families through the complex ecosystem of public benefits, state agency eligibility processes, private resources, and insurance options, maximizing available funding streams.
• Leverage your professional background to interpret complex medical or behavioral records, identify high-quality clinical providers, and ensure seamless continuity of care.
• Provide expert guidance during critical milestones, including school-to-adult transitions, residential placement planning, employment changes, and future-care planning.
• Act as the central liaison between families, medical professionals, educational entities, therapeutic teams, and community service vendors to ensure clear communication.
• Attend medical, therapeutic, and planning meetings alongside families to actively advocate for the individual’s clinical and human needs, ensuring follow-through from all parties.
• Maintain accurate, timely, and thorough documentation of all care planning, clinical advocacy efforts, and family interactions.

Requirements

• Licensure & Credentials: Must possess at least one of the following active Massachusetts credentials: Master’s degree in Social Work (MSW) with an active LCSW or LICSW, Master’s degree in Counseling or Psychology with an active LMHC, Active license as a Registered Nurse (RN), Active license as an Occupational Therapist (OT) or Physical Therapist (PT).
• Experience: Minimum of 3 to 5 years of direct clinical or case management experience working with individuals with intellectual and developmental disabilities, preferably within a state agency ecosystem, regional clinical team, or specialized provider network.
• Systems Expertise: Strong working knowledge of Massachusetts public and private benefit programs, including MassHealth, SSI/SSDI, Section 8, guardianship or its alternatives, and complex care funding streams.
• Clinical & Advocacy Skills: Proven track record of practicing true person-centered thinking, translating clinical documentation into actionable care plans, and advocating successfully within complex institutional or medical systems.
• Communication: Exceptional interpersonal, writing, and diplomatic skills, with the ability to build immediate trust with families experiencing high stress.

Qualifications

• Deeply rooted in the community, leveraging a broad professional network to connect families with trusted resources, coordinate care, and facilitate meaningful conversations.
• Historically rooted in aging life care management, expanding a premier, private-pay advocacy and care coordination model to support individuals with intellectual and developmental disabilities (I/DD) and their families across the lifespan.
• Seasoned clinicians providing both strategic direction and hands-on support, deeply committed to helping families approach life’s transitions with absolute confidence.

Skills

• Comprehensive care management skills.
• Strong systems navigation and advocacy abilities.
• Expert clinical oversight and coordination.
• Ability to provide transition and lifespan support.
• Interdisciplinary collaboration and communication skills.
• Precise documentation and record-keeping.

Benefits

• Competitive compensation.
• Flexible work schedules and hybrid work opportunities.
• Health, dental, and vision insurance.
• Professional development support and continuing education reimbursement.
• A collaborative, inclusive culture focused on employee well-being and growth.

Pay

In accordance with the Massachusetts Pay Transparency Act, the expected pay range for this position is $60-$65 hourly. Actual compensation may vary based on factors such as licensure, years of experience, and other relevant qualifications.