Integrations Support Specialist II

About the role

ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist to join our team. This role is integral to our strategy to ensure every customer is successful.

Responsibilities

• Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform and its integrations.
• Effectively triage and manage escalations to engineering teams for issues that can’t be resolved.
• Document best practices and other useful information to better enable our customers through our online support tools.
• Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services.
• Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal.
• Other related duties as assigned.

Requirements

• Bachelor’s degree preferred and/or 2-3 years of equivalent work experience in SaaS organization.
• Proven ability to multi-task and successfully manage multiple priorities simultaneously.
• A strong attention to detail and ability to adapt and pivot in a fast-paced, ever-changing environment.
• Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
• A desire and aptitude to learn and understand technical infrastructure.
• A positive attitude.

Preferred Qualifications

• Technical CRM, MAT, or Sales Acceleration platform experience; Certification with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus.
• Experience with SOQL (Salesforce), and troubleshooting Salesforce Managed Packages.
• Familiarity with troubleshooting or interacting with API's.
• Prior experience using DataDog, Jira, and Snowflake.
• Prior experience with video conferencing applications.

What You Bring

• Proven ability to multi-task and successfully manage multiple priorities simultaneously.
• A strong attention to detail and ability to adapt and pivot in a fast-paced, ever-changing environment.
• Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
• A desire and aptitude to learn and understand technical infrastructure.
• A positive attitude.

Benefits

Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Pay

$48,300—$75,900 USD

Schedule

N/A

Qualifications

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.