Integrations Specialist

About the role

As an Integrations Specialist, you will be responsible for delivering fast, accurate assistance to brands onboarding onto the LTK Brand Platform, ensuring accuracy with the technical onboarding process. You will troubleshoot brand issues, answer operational questions, support and diagnose semi-technical issues to help our clients optimize their technical performance on our network, ensure all financial transactions related to onboarding are verified, migrate brands to different affiliate networks at the brands' request, and collaborate cross-functionally to resolve complex issues.

Responsibilities

• Manage integrations for new brand partners on the LTK Platform and affiliate network platforms, validating that onboarding is complete from start to finish
• Ensure accuracy of onboarding and the technical integration and migration process
• Educate brands and internal teams on workflows and answer questions
• Migrate brands from one affiliate network to another, at their request
• Verify all financial transactions to ensure alignment between LTK systems
• Work in partnership with cross-functional teams to assist in onboarding potential brand partners and lead routing
• Optimize existing client relationships
• Work in partnership with internal teams to understand LTK technology
• Proactively identify opportunities to improve processes, efficiency, and customer satisfaction
• Support in monitoring brand commission rates, cookie windows, deactivations, and ensuring programs meet qualification criteria
• Create and maintain internal documentation and knowledge base resources related to workflows

Requirements

• 1-2 years work experience in client management, SaaS customer support, or digital/affiliate marketing including the following responsibilities:
• Experience communicating technical concepts to non-technical audiences
• Exceptional attention to detail
• Strong verbal and written communication skills
• Excellent organizational and analytical skills with strong technical acumen and time management skills
• Leverage AI tooling in day-to-day tasks to optimize workflows and improve efficiency
• Experience working with Affiliate Networks
• Comfortable with spreadsheets, management tools and reporting
• Empathetic and solution oriented
• Adept at finding creative solutions to technical and non-technical problems
• Troubleshooting issues for clients
• Experience working within defined SLAs
• Basic understanding of digital marketing technologies, social media and influencer marketing
• Comfortable interacting with a diverse group of stakeholders, including brands, agency clients, network partners, and team members
• Experience with Zendesk
• Experience with Hubspot

Benefits

• The opportunity to be part of the leading global company in creator commerce
• A remote-first, productivity-first environment
• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO