Integrations Analyst I/II (Remote)

About the company

The organization operates in the benefits technology and services industry, addressing the challenge of maximizing the value of employee benefits programs while minimizing risk exposure. Founded by HR professionals, the company provides a secure SaaS platform and client programs that enhance engagement and support cost-efficient benefits selections. It emphasizes responsive service and measurable success in its mission to deliver client satisfaction.

About the role

The INTEGRATIONS ANALYST I/II is responsible for managing the full lifecycle of data exchange development related to onboarding new client configurations. This role focuses on implementing inbound HRIS census and benefits conversion files, as well as supporting additional integrations with vendors such as wellness partners and reporting solutions. The analyst serves as a key liaison among internal teams, clients, and vendors to ensure accurate documentation, configuration, testing, and timely launch of data integrations, contributing to smooth client onboarding and transition to steady-state operations.

Responsibilities

• Manage requirements gathering, documentation, file configuration, testing, and launch of new data exchanges
• Act as primary liaison between internal teams and external clients/vendors for integration specifications
• Collaborate to understand client benefits structures, file layouts, and configuration profiles
• Configure and document data files and establish secure file transfers
• Coordinate meetings to review specifications, layouts, and test results
• Maintain project tracking, timelines, and status reporting with project managers
• Utilize industry-standard file formats and integration tools
• Support quality assurance efforts including defect tracking and resolution
• Identify risks and escalate issues as needed
• Deliver exceptional customer service to clients and internal teams
• Manage transition from onboarding to steady-state including documentation handoff and issue resolution
• Contribute to continuous improvement initiatives

Requirements

• Minimum 4 years of administrative outsourcing analyst or equivalent experience; SaaS environment preferred
• Proficiency with XML and strong Excel skills
• Experience handling large data sets and ensuring data accuracy
• Working knowledge of tools such as SQL, Beyond Compare, JavaScript, XLS, or Access
• Strong organizational skills managing multiple client assignments with overlapping timelines
• Ability to work independently with minimal guidance
• Strong critical thinking, problem-solving skills, and attention to detail
• Experience facilitating client and vendor meetings and driving action items
• Cross-functional project experience
• Bachelor’s degree preferred, ideally in Business, Computer Science, or related field

Pay

The pay range for this position is $45,000 to $81,000 per year, determined based on the applicant’s education, experience, knowledge, skills, abilities, and market factors. Eligibility to participate in the bonus incentive plan.

Benefits

• Medical insurance
• Dental insurance
• 401(k) retirement plan