Integration Analyst - IntelliScript (Remote)

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT, and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. We’ve shown sustained growth that ensures room to grow your skillset, responsibilities, and career.

About the role

We are seeking a skilled and detail-oriented Technical Integration Analyst to join our team. The ideal candidate will be responsible for testing and implementing EHR and Payer connections, with a strong focus on reading and interpreting EHR vendor documentation. The Integration Analyst will play a crucial role in ensuring seamless data integrations by testing, troubleshooting, and guiding integrations to successful completion. This role will also support and maintain existing integrations to ensure they continue functioning properly, including monitoring integration performance, troubleshooting issues, coordinating with internal teams and external vendors, and resolving data flow or connectivity problems as they arise.

If you are a proactive and technically adept professional with a passion for ensuring seamless data integrations, join our team and contribute to the successful implementation and ongoing reliability of innovative solutions that drive our business forward.

Responsibilities

Primary Responsibilities

• Integration Management & Technical Onboarding
  • Analyze and interpret vendor API documentation and technical requirements.
  • Configure, test, and validate integrations using tools such as Postman and API testing frameworks.
  • Support onboarding of new EHR, payer, and partner integrations.
  • Configure authentication, security credentials, client IDs, certificates, OAuth workflows, and related integration components.
• Integration Maintenance & Optimization
  • Monitor and maintain existing integrations to ensure continued reliability and performance.
  • Assess and implement changes resulting from vendor API updates, new capabilities, and security requirements.
  • Assist with regression testing and production validation activities.
• Technical Operations & Support
  • Investigate endpoint health issues and proactively identify integration failures.
  • Resolve Tier 2 and Tier 3 support escalations.
  • Troubleshoot production issues involving APIs, data feeds, authentication, and connectivity.
  • Partner with engineering, support, and product teams to resolve customer-impacting issues.
• Data Load Management
  • Execute and validate directory data loads.
  • Support data updates, corrections, and operational maintenance activities.
  • Ensure data quality and successful delivery of required datasets.

Secondary Responsibilities

• Support Intake & Triage
  • Review and prioritize incoming integration-related requests.
  • Coordinate ticket movement through support and operational workflows.
  • Ensure accurate documentation and timely issue escalation.
• Customer & Vendor Communication
  • Communicate technical findings and status updates to internal and external stakeholders.
  • Coordinate troubleshooting activities with customers, vendors, and implementation partners.
  • Participate in customer-facing support discussions when technical expertise is required.
• Process & Documentation
  • Maintain Jira tickets and operational documentation.
  • Develop repeatable procedures, technical runbooks, and troubleshooting guides.
  • Identify opportunities to improve support processes and operational efficiency.
• Strategic Support
  • Provide input into future integration strategy and roadmap planning.

Requirements

• 2+ years of relevant experience
• Strong ability to read and understand API integration documentation (EHR and Payer)
• Excellent troubleshooting skills with a keen eye for detail
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment

Qualifications

• Proactive and positive approach to solving problems and correcting issues
• Facilitation of collaboration among team members
• Communicates information clearly, ranging from straightforward to detailed, and produces well-structured written communications with minimal errors
• Eager to learn and grow, actively seeks out learning opportunities and feedback to enhance professional development
• Demonstrates adaptability to new ideas and effectively integrates new knowledge and skills into daily tasks
• Identifies and analyzes basic problems, demonstrating a willingness to learn and apply analytical thinking skills
• Regularly evaluates and adjusts risk-taking strategies to improve outcomes
• Identifies and suggests areas for improvement, assists in implementing changes, and monitors results with moderate supervision
• Makes routine and moderate decisions considering available information, potential consequences, and organizational goals
• Love to learn, take every opportunity to develop knowledge and skills
• Detail-oriented with excellent verbal and written communication skills
• Takes ownership of performance, project maturity, and professionalism

Skills

Wish list:

• Continued education and/or advanced degree(s)
• Experience with healthcare data standards (e.g., HL7, FHIR)
• Experience with data integration, EHR systems, and regulatory compliance
• Experience in environments subject to HIPAA and/or PCI regulations
• Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

Location

This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events.

Pay

The overall salary range for this role is $65,200 - $119,830. For candidates residing in Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, Pennsylvania, Virginia, Washington, the District of Columbia, New York City, Newark, San Jose, or San Francisco, the salary range is $74,980 - $119,830. All other locations have a salary range of $65,200 - $104,200. A combination of factors will be considered, including education, relevant work experience, qualifications, skills, and certifications.

Benefits

• Medical, Dental, and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year; part-time employees accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – 11 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman