Integration Specialist - Municipal Metering (Remote California)

About the role

Ferguson is seeking an Integration Specialist to provide high-quality technical support for municipal metering systems while assisting with system integrations and deployments. This role is primarily support-focused, ensuring customers receive timely, effective troubleshooting and guidance, while also serving as a technical resource for advanced system, integration, and field-related issues.

Responsibilities

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide
• Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems
• Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication
• Document customer interactions, troubleshooting steps, and resolutions within the support system
• Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and escalate issues when necessary
• Assist with system integrations and support implementation efforts for municipal customers
• Support Neptune 360 integrations, APIs, import/export processes, and third-party system connections
• Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level issues
• Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting
• Deliver training to customers and internal teams on system operation and troubleshooting
• Assist with advanced troubleshooting across hardware, communications, software, and data to identify root cause and resolution

Qualifications

• Experience in a customer service or technical support environment required
• Strong technical troubleshooting and problem-solving skills
• Ability to troubleshoot across hardware, communications, software, and data to identify root cause
• Experience with system integrations, APIs, web services, or software-to-software data exchange preferred
• Experience troubleshooting networked hardware, gateways, communications equipment, IoT/telemetry systems, or similar technology preferred
• Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred
• Experience reviewing data files, system logs, API responses, integration mappings, or similar technical information preferred
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and ticket volume
• Professional, patient, and effective in resolving complex issues
• Ability to develop and deliver presentations to groups
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.)
• Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred
• Willingness and ability to travel as needed
• Bachelor's Degree preferred, but not required

What Success Looks Like (First 90 Days)

• Gaining a strong understanding of Neptune systems, tools, and common support scenarios
• Shadowing team members and progressively taking ownership of support tickets
• Actively participating in the nationwide Support queue and demonstrating consistent ticket ownership
• Demonstrating clear, professional communication with customers and internal teams
• Accurately documenting tickets, troubleshooting steps, and resolutions
• Independently troubleshooting and resolving basic-to-intermediate customer issues
• Developing proficiency with Neptune 360, AMI systems, gateways, integrations, and related technical tools

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

$3,375.00 - $8,433.70 monthly. This role is bonus or incentive plan eligible.

Schedule

Remote role with approximately 15% travel (3 days per month); remaining time is remote. Travel primarily within the assigned region, with occasional overnight stays. Candidate must reside in California.