Integration Specialist - Municipal Metering

About the role

Ferguson is seeking an Integration Specialist to provide high-quality technical support for municipal metering systems while assisting with system integrations and deployments. This role is primarily support-focused, ensuring customers receive timely, effective troubleshooting and guidance, while also supporting project implementation efforts.

Key Responsibilities

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide
• Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems
• Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication
• Document customer interactions, troubleshooting steps, and resolutions within the support system
• Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and escalate issues when necessary
• Aid with system integrations and support implementation efforts for municipal customers
• Deliver training to customers and internal teams on system operation and troubleshooting
• Provide technical product support to field technicians, customers, and vendors

Qualifications

• Bachelor’s Degree preferred, but not required
• Experience in a customer service or technical support environment required
• Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and ticket volume
• Professional, patient, and effective in resolving complex issues
• Ability to develop and deliver presentations to groups
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.)
• Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred
• Willingness and ability to travel as needed

What Success Looks Like (First 90 Days)

• Gaining a strong understanding of Neptune systems, tools, and common support scenarios
• Shadowing team members and gradually taking on support tickets with guidance
• Demonstrating clear, professional communication with customers and internal teams
• Accurately documenting tickets, troubleshooting steps, and resolutions
• Becoming comfortable navigating the support system and internal resources
• Becoming comfortable troubleshooting and resolving basic to intermediate issues independently

Pay and Benefits

The estimated pay range for this position is $3,375.00 - $7,333.70 per month. Ferguson offers a comprehensive benefits package that includes health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. Additional benefits include mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!