Integration Engineer

Core Responsibilities

• Guide both internal and external stakeholders, through the different stages of technical implementation, including: requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing.
• Track technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies.
• Configure, schedule and maintain containerized software across a multi-cloud environment.
• Update external facing technical documentation to educate customers on our technical solutions.

Experience, Education, and Certifications

• Associates degree or higher in relevant coursework required.
• 1-2 years' experience in an Implementation Specialist, Technical Analyst, Technical Project Management or IT support role.
• Passion for supporting law enforcement, first responders, and other government agencies.
• Experience in a customer-facing role, preferably in a project management, training, customer support, and/or feedback collection role.
• Strong organizational skills and ability to multitask.
• Excellent written and oral communication skills.
• Ability to work independently and towards a deadline with minimal oversight.
• Ownership over your own work and a commitment to every part of a task, from big picture to small details.
• Knowledge of API Integrations, XML, JSON and Kubernetes.
• Knowledge of SQL.
• Strong troubleshooting skills, the ability to read technical logs.
• Basic understanding of Linux systems.
• ISO 9001:2015 internal training to be completed within ninety (90) days of hire.

Physical Requirements

• Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time.
• The work environment is generally favorable. Lighting and temperature are reasonable.
• Work is generally performed within an office environment, with standard office equipment available.
• Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• 401k Plan
• Paid Vacation Days
• Paid Sick Days
• Paid Holidays

Other Benefits

• Dog-friendly corporate office
• wellness incentives
• referral bonuses

Screening Requirements

• Background Check
• Drug Testing