Integrated Library System (ILS) Coordinator

Location: The Library Center – 4653 S Campbell Avenue – Springfield, MO
Classification: Full Time, exempt position, approximately 40 hours per week. Work schedules may change as necessary to meet the Library’s needs.

About the role

The Integrated Library System (ILS) Coordinator is responsible for overseeing the implementation, configuration, and maintenance of the library's ILS software. This role involves managing user accounts, troubleshooting technical issues, and ensuring the effective functioning of the ILS to support library operations. The coordinator plays a key role in customizing the ILS to meet the specific needs of the library, providing staff training on system usage, and collaborating with vendors to maintain and upgrade the ILS. Additionally, they may be responsible for data management, generating reports, and implementing best practices for data security and privacy.

Responsibilities

• Responsible for overall daily operation of the Library’s ILS
• Troubleshoots ILS problems and escalates calls with ILS vendor when necessary
• Installs software and system enhancements
• Develops and maintains good relationships with ILS vendors
• Investigates and stays informed of new products, services, and releases
• Communicates with SGCL branches, departments, and consortium libraries about ILS problems, procedures, and enhancement suggestions
• Coordinates with IT staff concerning connectivity between ILS and the network
• Establishes and maintains annual guidelines for cleaning the ILS database
• Works with vendors to resolve any issues
• Works with IT to determine the appropriate technology integration for new products and to resolve technical issues for current subscriptions
• Serves on various ILS committees and task forces as necessary
• Attends annual ILS vendor conferences (user group and annual meeting) as funding allows
• Networks with other libraries who use the same ILS vendor as SGCL
• Acts as emergency contact for nights and weekends for ILS functionality
• Trains staff, patrons, and consortium members on the use of ILS products
• Negotiates contracts with Consortium Members
• Assists staff/consortium members with use and setup of new software releases
• Works effectively with consortium members including regular visits on site and annual meetings
• Audits and approves time sheets for bi-weekly payroll
• Interprets and implements the Library’s General Conduct Policy
• Exemplifies professional attitude and demeanor while engaging constituents

Requirements

• Master of Library and Information Science (MLIS) degree
• Public Library experience preferred
• Supervisory experience preferred
• Experience with Innovative Interfaces ILS, including technical and public service standpoints
• Good understanding of all Innovative modules/products used within the district
• Excellent communication skills, both verbal and written
• Technical writing skills
• Ability to work in a team environment facilitating cooperation among staff/departments
• Effective project management skills

Skills

• Strong technical skills and knowledge of library systems
• Ability to adapt to evolving library technology

Benefits

• Vacation, sick, and holiday pay
• Medical, dental, vision, life, and long-term disability insurances
• Retirement plans

Pay

$69,721.60 per year

Physical Demands

• Performs bending, squatting, kneeling, and reaching from floor level to 6 feet in height
• Displays good coordination and mobility
• Routine lifting of library materials weighing up to 20 lbs.
• Regular computer keyboard and desk work

Working Environment

Primarily indoor with heating and cooling regulated in a general library environment.