Integrated Delivery Program Manager
About the role
Be part of a team that unleashes the power of leading‑edge technologies to help improve the health and well‑being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Integrated Delivery Program Manager is responsible for leading programs to successfully deliver and support complex product solution implementations. Solution is made up of components, delivered by multiple internal development teams. This role oversees planning, execution, risk management, stakeholder alignment, and delivery across multiple areas, ensuring implementations are completed on time, within scope, and aligned with business objectives. Integrated Delivery Program Manager serves as the primary point of coordination between business stakeholders and delivery teams throughout the implementation lifecycle.
Responsibilities
- Serves as focal point for delivery across teams for specific client(s)
- Partners with Implementation Practice team to map the solution scope and ‘required by’ dates, leads delivery teams to build an integrated plan, mapping dependencies
- Tracks gaps in solution, pushes for ownership and resolution plan
- Reports daily and weekly status to leadership, escalates blockers
- Drives working sessions to remove obstacles
- Identifies opportunities for process improvements
- Coordinate cross-functional teams to identify and implement lessons learned and product improvements
- Troubleshoot and provide resolutions during deployments and operational rollouts
- Drive continuous improvement in support processes
- Supports pre-sales analysis of deals and cost estimation across delivery areas
Requirements
- 6+ years of Healthcare Experience (Medicare/Medicaid/Pharmacy)
- 5+ years of experience in Program Management of large software implementations
- Strong communication skills with the ability to work across multiple VPs/delivery areas
- Background in product lifecycle management and technical support, strong project management skills (planning, execution, stakeholder management)
- Ability to interpret technical concepts, understanding of solution architecture
- Experience in product support and Medicaid and Pharmacy operations, familiarity with regulatory CMS requirements
Benefits
- Generous, flexible vacation policy
- Educational assistance
- Comprehensive leadership and technical development academies
- 401(k) employer match
- Comprehensive health benefits