Integrated Care Extender

About the role

The Integrated Care Extender supports Integrated Care Coordinators in delivering care coordination and management services through performing varying activities.

• Performing general outreach, engagement, and follow-up with members
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation)
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing
• Sharing information with the care manager and other members of the care team on the member’s circumstances
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services
• Participating in case conferences
• Supporting the care manager in assessing and addressing unmet health-related resource needs
• Documenting all efforts within the care manager platform (ONEcare) timely
• Participating in virtual team meetings and attending in-person training/meetings as determined by leadership

Requirements differ by state due to varying regulations and standards.

Requirements

TN

• Bachelor’s Degree in any discipline required. Bachelor’s Degree in human services related discipline preferred.

NC

• Is at least 18 years of age
• Has a high school diploma or equivalent
• Meets one of the below requirements:
  • Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system
  • Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist
  • A parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member)
  • Has two years of paid experience performing the types of functions described in the “Extender Functions”, with at least one year of paid experience working directly with the Tailored Care Management eligible population

Benefits

We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.

• Full-time HCA employees enjoy:
  • Paid time off
  • Paid holidays
  • Comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products
  • Access to a Health Navigator
  • Health Savings Account with company contribution
  • Dependent Daycare Flexible Spending Account
  • 401(k) Retirement Plan
  • Benefits Hub
  • Tickets at Work