Integrated Care Coordinator

Responsibilities

• Coordinates patient care across different providers, specialties, and care settings.
• Focuses on chronic and high-acuity cases to ensure integrated, continuous treatment.
• Serves as the primary liaison between patients, internal and external physicians and clinical teams, assessing patient needs, triaging calls, and providing detailed clinical and procedural information.
• Manages surgery scheduling, including placing case requests, securing OR times, coordinating with reps for specialized supplies, and ensuring accurate documentation.
• Oversees referral work queues, manages and expedites referrals, and ensures the accurate and timely completion of prior authorizations for tests, imaging, and procedures.
• Collaborates with external providers to obtain medical records, images, and labs for new and return patients.
• Maintains clinic reports, manages waitlists, reconciles visits, and updates all patient-facing documentation.
• Educates patients on procedural expectations, clinic resources, and financial requirements through MyChart messages and other communication channels.
• Manages Epic work queues for advanced level scheduling, addresses non-medical MyChart inquiries, and oversees all e-faxes and outreach workflows.
• Scrubs clinic schedules to confirm procedural accuracy and verify receipt of all necessary records and imaging.
• May be required to support and coordinate patient needs with internal and external programs.

Requirements

• In-depth knowledge of Epic system scheduling and referrals and template development, and management.
• In-depth understanding of insurance benefits, authorizations, and appeals processes.
• Proficient with surgical case coordination and multidisciplinary care.
• Proficient in all Microsoft suite products (Word, Excel, Outlook, Teams, etc.).
• Strong coordination and organizational skills.
• Excellent communication and liaison skills.
• Ability to handle complex scheduling and patient support tasks.
• Ability to provide detailed instructions and support to patients and clinical team members.
• Ability to coordinate between specialties for complex cases.
• Ability to facilitate effective communication between patients, physicians, and clinical staff.

Qualifications

• Associate’s degree or two years’ healthcare coordinator experience.
• Minimum of 3 years of experience in healthcare coordination or an administrative role.

Preferred Qualifications

• Working Conditions and Physical Demands: Employee must be able to meet the following requirements with or without an accommodation. This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
• Physical Requirements: Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking.