Integrated Care Coordinator

About the role

As an Integrated Care Coordinator at Health Connect America, you’ll serve as a key connector for clients, providers, and community resources—ensuring comprehensive behavioral and physical health support, closing gaps in care, and promoting overall well-being.

Responsibilities

• Conduct assessments and develop individualized, person-centered care plans based on client needs, health goals, and Social Determinants of Health (SDOH)
• Coordinate and monitor services across treatment teams, primary care providers, and community resources to ensure seamless care delivery
• Facilitate follow-up services for recent hospitalizations, life transitions, or other critical events to support smooth transitions of care
• Maintain timely, accurate documentation of care coordination, assessments, and interactions in accordance with regulatory and agency standards
• Support clinic-based operations, including scheduling, reminders, vitals, chart documentation, and direct collaboration with Nurse Practitioners for integrated care clients
• Participate in marketing initiatives, outreach to new referrals, and education of prospective clients to promote engagement and program enrollment

Qualifications

• Bachelor's Degree required — in Human Services with a minimum of two years of experience working with youth or families, or in a non-Human Services field with a minimum of four years of experience working with youth or families
• Must meet qualifications as a Qualified Professional (QP) with experience serving children and adolescents with a primary mental health diagnosis

What to Expect

• Strong organizational skills, clinical insight, and the ability to navigate complex care needs across multiple providers and settings
• Balancing in-office responsibilities with community and client-focused engagement, supporting both ongoing wellness and crisis intervention as needed
• Collaborating closely with treatment teams, integrated care staff, and community partners, ensuring that every client experiences comprehensive, coordinated care that addresses both immediate needs and long-term health goals
• Ensuring all care coordination activities comply with Health Connect America policies, state regulations, and program standards

What We Offer

• Comprehensive benefits package including medical, dental, vision, and voluntary insurance options
• Paid time off and paid holidays for full-time employees
• Flexible scheduling and a culture that values work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
• Dependent Daycare Flexible Spending Account
• Health Savings Account with company contribution
• 401(k) Retirement Plan
• Access to a Health Navigator
• Exclusive savings and perks for everyday life