Intake Technician

About the role

At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens’ needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information management through digitization and access systems.

Responsibilities

• Manages project intake including physical and digital files, ERP (NetSuite) assessments, and product ordering while supporting lab operations and production goals.
• Reviews historical documents and inputs data into Microsoft Excel, SharePoint, and NetSuite.
• Assists the Intake Team Leads and contributes to continuous improvement in safety, quality, cost, and customer service.
• Handles manually inputting important project details directly into an electronic format and creates spreadsheets with large amounts of information.
• Uses constructed data spreadsheets to order products from vendors.
• Manages hard media receipt, virus scans, file transfers across networks, and prepares file listings.
• Supports lab workflow as detailed by the Intake Team Leads.
• Develops cross-functional relationships with other departments and with customers.
• Maintains a culture of safety including leading by example.
• Adheres to chain of custody processes and procedures to ensure customer materials are tracked and accounted for while in possession.
• Complies with data integrity and client security policies.
• Implements operational policies and procedures.
• Helps promote a company culture that encourages top performance and high morale.
• Provides daily production/quality feedback.
• Submits project intakes and ERP: NetSuite assessments in a timely manner.
• Builds partnerships with operational peers to ensure open communication and seamless collaboration.
• Meets with Kofile management and staff to meet customer needs and delivery schedules.
• Works alongside team members driving efficiency and quality workmanship.
• Ensures that established work standards are followed and work quantity and quality standards are consistently met.
• Maintains quality while enforcing organization standards.
• Communicates any production delays or problems immediately to staff or Kofile management.
• Operates a power industrial lift for loading, unloading, and movement of product.
• Provides accurate, highly detailed templates for ordering key product for production to ensure a smooth workflow.
• Places orders in a timely fashion to avoid delaying the production schedule and forecast.

Requirements

• High School diploma or GED.
• Minimum 2–4 years’ experience with data entry in a production environment or in a similar role.
• Proficient in Microsoft Office: Excel, Outlook, Word.
• Ability to sit or stand for extended periods of time.
• Ability to lift a minimum of 25 lbs. repetitively.
• Minimum 50 words per minute typing ability.
• Excellent communication skills with ability to self-lead and self-motivate.
• A solid understanding of operations management and organizational methods.
• Problem-solving skills.
• Detail-oriented with great organizational attributes.
• Leadership ability in addition to a highly organized approach to leadership.

Benefits

• Paid overtime available for non-exempt employees.
• Low-cost insurance (medical, dental, vision, life & disability).
• Maternity and paternity benefits.
• 401(k) plan with company matching.
• Paid holidays, vacation, and sick time.
• Educational assistance.