Intake Supervisor II - MLK BHC Residential

Key Responsibilities

• Interview, select, hire, and terminate clinical staff employees in collaboration with Human Resources.
• Ensure that all direct reports follow HealthRIGHT 360’s policies, procedures, position expectations, performance goals, and contractual requirements.
• Provide ongoing feedback, coaching, support, and conduct formal performance evaluations in a timely manner.
• Identify direct reports’ strengths and weaknesses and strive to develop each team member to their fullest potential.
• Deliver and arrange training and resources to ensure that direct reports are successful in their roles.
• Ensure proper coverage of the program by creating work schedules and approving time away from work.
• Deliver all communications necessary to all team members to remain current with HealthRIGHT 360’s policies and procedures and to inform them on quality-of-care concerns.
• Lead weekly staff meetings to discuss program updates, issues, policies, and procedures.

Treatment Oversight

• Provide administrative oversight of the intake department.
• Ensure that clinical staff provide evidence-based, strength-based, trauma-informed, client-centered approach, and culturally competent services in an ethical and legal manner, within scope of practice, and in accordance with program requirements, HealthRIGHT 360’s policies and procedures, and all other regulatory requirements.
• Implement and maintain treatment plans.
• Ensure that staff submit documentation in a timely manner and in accordance with program requirements and HealthRIGHT 360’s policies and procedures to satisfy internal and external evaluating requirements.
• Review clinical documentation, make revisions as needed, and provide co-signature as applicable.
• Identify barriers within the department and communicate with the supervisor.
• Facilitate and assist with client case conferences as applicable.
• Ensure that the team communicates and collaborates with all members of the behavioral health team and other personnel to ensure service continuity.
• Ensure that the team is maintaining productivity and contract utilization.

Administration and Other Duties

• Maintain and monitor program presence in the community through site visits to community partners and participation in community events.
• Ensure outreach strategies and materials are effective by working collaboratively with the supervisor.
• Ensure that at least 95% of utilization targets are met.
• Develop and maintain good relations with contractors and other collaborators to ensure program continuation.
• Ensure compliance with programmatic and project contractual requirements.
• Provide back-up coverage for other supervisors and managers as needed and as assigned to ensure that program requirements are met.
• Facilitate meetings and development opportunities for staff.
• Complete all assigned training in a timely manner.
• Read and respond to emails as appropriate.