Intake Staff

About the role

The Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

Responsibilities

• Serving as an important part of the Laconia Area Resource Center team.
• Processing Fuel and Electric Assistance applications in a timely and accurate manner.
• Performing client intake and outreach for the Fuel and Electric Assistance programs.
• Verifying and documenting information as required by each program and ensuring confidentiality of client information.
• Answering telephone calls and in-person inquiries, determining client needs, and making appropriate referrals to Agency and other outside programs.
• Filing and completing general office duties as well as other tasks assigned by the Area Resource Center Site Coordinator.
• Aiding in the operation of the food pantry at the area center as needed, including distributing food to clients who visit the pantry.

Requirements

• Educational requirement: High school diploma or equivalency credential.
• Experience: One year of prior office or customer service experience.
• Skills: Excellent verbal and written communication skills, strong desire to assist others in helping themselves, and customer service skills.
• Transportation: Reliable transportation and a valid driver's license are required, as some travel within the community and between area centers is necessary.