Intake Staff
Community Action Program Belknap-Merrimack Counties (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.
About the role
Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being.
Responsibilities
- Perform client intake and outreach for the Fuel and Electric Assistance programs.
- Verify and document information as required by each program and ensure confidentiality of client information.
- Answer telephone calls and in-person inquiries, determine client needs, and make appropriate referrals to Agency and other outside programs.
- File and complete general office duties as well as other tasks assigned by the Area Resource Center Site Coordinator.
- Assist with the operation of the food pantry at the area center as needed, including distributing food to clients who visit the pantry.
Requirements
- High school diploma or equivalency credential.
- One year of prior office or customer service experience.
- Customer service skills and the ability to work with the public and other stakeholders.
- Excellent verbal and written communication skills.
- A strong desire to assist others in helping themselves.
- Reliable transportation and a valid driver’s license are required, as some travel within the community and between area centers is necessary.
Pay
$19.29 per hour
Schedule
37.5 hours per week