Intake Specialist- Part-Time (SUD Program) (11407)

About the role

CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

Responsibilities

• Oversight and management of the referral process for SUD program during assigned shift
• Receive, track, and respond to referrals from hospitals, community providers, and internal programs
• Conduct intake screenings via phone with potential clients, referral sources, and care partners
• Review referrals against program criteria and identify need for nurse or clinical review
• Escalate cases appropriately based on medical, psychiatric, or safety concerns
• Communicate admission decisions and updates to referral sources in a timely and professional manner
• Complete registration and intake documentation in Credible
• Accurately document all outreach attempts, communications, and admission outcomes
• Verify insurance information as required for intake processing
• Serve as a liaison between internal teams and external partners to support coordination of care
• Facilitate timely and organized admissions to both CRU and Detox units
• Participate in shift handoffs and communicate outstanding referrals or pending items
• Adhere to all organizational policies, procedures, and professional standards
• Maintain confidentiality and demonstrate respectful, empathetic communication at all times
• Perform additional administrative or intake-related duties as assigned by the Admissions Manager, within the defined scope of the role

Qualifications

• High School Diploma or equivalent required
• Associate’s or Bachelor’s degree preferred
• Minimum of 2 years of experience working within behavioral health, healthcare, or public health systems preferred

Core Competencies

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Critical thinking within defined guidelines
• Attention to detail and accuracy in documentation
• Understanding of professional boundaries and role limitations